Workforce Navigator & Entry Advisor
Highline College

Job Info

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General Summary

Posting will be open until filled, priority screening for applications received by October 23, 2024.
Our college:
Founded in 1961, Highline College was the first community college to be established in King County and is one of 34 community and technical colleges here. More than 350,000 alumni have graduated from Highline over the years. Nestled between Seattle and Tacoma, we are located on the traditional village sites of the Muckleshoot, Puyallup, and many other Coast Salish tribes. We are proud of the diversity at Highline. At Highline we are proud of our diversity. 80% of enrollees are students of color and speak over 150 languages. We also have an active LGBTQ+ population.

Our Commitment:
Highline prioritizes diversity, equity, inclusion, anti-racism, and access for all students, staff, and faculty, which is evident in our Mission, Vision, and Values as well as our Land and Labor Acknowledgment. We are proud to be one of the most diverse colleges in the state and stand committed to the well-being of our global community. Those who come to our college bring unique personal experiences, beliefs, and perspectives and make us better. We strive to provide and highlight resources to support our students, staff, and faculty by fostering a diverse and inclusive workplace that reflects the communities we serve. Highline offers a unique variety of affinity groups for employees to join including the Faculty and Staff of Color Group and LGBTQ+ Task Force.
We honor and value the dignity of all individuals and encourage all qualified individuals of diverse backgrounds to apply.

Benefits:
Highline College offers a comprehensive benefits package which includes excellent medical, dental, life, and long-term disability insurance through the Public Employee Benefits Board (PEBB), along with retirement benefits through TIAA and the Department of Retirement Systems. Additionally, we offer ample paid time off, as well as hybrid work opportunities for many positions.

Position Description:
The Workforce Navigator & Entry Advisor will support workforce students from time of application through enrollment in their first quarter. This position helps students, once they have applied and identified their interest in pursuing an AAS degree, to navigate the entry process; from identifying funding options, to making connections to Highline's academic and community support resources, to providing support with educational planning and registration. The navigator will engage students in an educational and participatory assessment process and use a strengths based approach to validate students' ability to succeed in a college setting.

The position communicates, collaborates and coordinates with multiple professional technical programs and faculty, the Associate Dean for Workforce Pathways, the Workforce Outreach and Recruitment Specialist, and various department of the college, including financial aid, Workforce Education Services, Entry Advising and Student Support Center.

This is a full-time exempt, at will position. This position may require working some evenings and weekends.

Essential Tasks

MAJOR DUTIES AND RESPONSIBILITIES

Entry Advising and Navigation:

Manage CRM applicant pipelines for students who have applied for AAS programs;

Welcome students to Highline College through engaging, caring, anti-racist, and trauma-informed practices;

Provide accessible, responsive, compassionate and effective 1:1 student support including guidance, resources and referrals to support students in successfully enrolling;

Assist students in activating their students accounts and connecting to all Highline communication channels (Canvas, ctcLink, Highline email);

Connect and screen students for eligibility for a variety of funding and support resources and connect with relevant services;

Support access to and application for funding, both for tuition and living expenses;

Ensure all support resources are accessed;

Ensure students have access to digital literacy resources and assist students in the borrowing of laptops from Highline's IT Helpdesk, if needed;

Inform students of various placement options and assist in determining means of assessment that matches student skills, experience, and AAS program of study requirements;

Provide test-taking strategies and resources for dealing with test anxiety;

Discuss math, reading, and writing skills with students to inform and interpret assessment results;

Inform students of orientation options and requirements and assist in orientation sign-up;

Develop proactive strategies to engage students in educational planning and first quarter advising including assistance with registration;

Provide student-centered customer service in person on campus, virtually via Zoom, electronically via email and by phone, responding to inquiries in a timely manner;

Track services and update student records in ctcLink;

Use Watermark/ Aviso to maintain electronic student records, documenting and summarizing advising sessions;

Communicate and collaborate with Highline departments including financial aid, WES, Entry Advising and Student Support;

Establish regular communication channels with workforce faculty to support first quarter advising and to stay up to date on current program curriculum and pathway maps;

Build and maintain a collaborative relationship with colleagues and departments within both Student Services and Academic Affairs, in order to connect students appropriately and keep updated on process and policy;

Maintain current knowledge of campus policies and procedures to facilitate effective linkages to these services;

Work with the faculty advising team to assign students a faculty advisor.

Department tasks:

Participate in the ongoing planning, implementation, and improvement of the workforce department recruitment and entry advising support services to students;

Participate in the ongoing planning and implementation of equitable workforce policies and practices;

Adhere to institutional, state and federal policies related to confidentiality including FERPA, and required reporting;

Work closely with the Workforce Outreach and Recruitment Specialist; Outreach Services and faculty advisors to ensure a smooth transition for students;

Engage with and monitor qualitative and quantitative data that measures applicant to enrollment metrics;

Provide progress reports to workforce team which include needs, challenges, accomplishments and new opportunities.

COMPETENCIES:

Interpersonal skills with the ability to connect with students recognizing individual strengths;

Navigate students successfully from application to enrollment, and problem solve issues;

Strong collaboration skills and ability to work effectively with people of various ethnic, cultural, educational, and socio-economic backgrounds;

Consider equity and access issues that impact student access and completion;

Technology skills able to efficiently navigate an electronic environment proficient with Microsoft Office, Google drive, web browsers, and PeopleSoft, Campus Solutions;

Demonstrate excellent written, oral, and cross-cultural communication skills, and demonstrate excellent listening skills;

Willingness to take appropriate initiative, exercise independent decision making, identify areas for improvement and propose solutions;

Demonstrate a high level of professionalism by contributing to a positive work environment and a commitment to high-quality work;

Demonstrate strong organizational skills with an ability to manage timelines and details.

Qualifications

MINIMUM QUALIFICATIONS:

Bachelor's Degree in Education, Student Development, Social Work/ Psychology or closely related field; OR

Any combination of relevant education, training, and experience that indicates successful performance of the essential functions of the position.

DESIRED QUALIFICATIONS:

Experience working in a community college or a strong understanding of the community college system and navigating college processes;

Understanding of student success milestones and college success strategies;

Experience in navigation, advising or case management ;

Experience with Customer Relations Management (CRM) Software;

Familiarity with a student management system;

Significant multi-cultural experiences and/or competence in a language in addition to English.

Supplemental Information

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
APPLICATION PROCEDUREYour online application must include the following to be considered complete:1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position;2. A letter of application/cover letter (two-page maximum, recommended) that addresses your ability to meet the QUALIFICATIONS, and KNOWLEDGE, SKILLS AND ABILITIES for theposition;3. A one-page response to the Supplemental Question.CONDITIONS OF EMPLOYMENT:National Criminal Background Check may be required.APPLICATIONS MUST BE FILED ONLINE AT:https://www.governmentjobs.com/careers/highline
NEED APPLICATION HELP?Should you have any difficulties uploading your documents or navigating the application process, please contact NEOGOV Technical Support at 1-855-524- 5627, Monday - Friday 6:00 AM to 6:00PM Pacific Time.
HIGHLINE COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYERHighline College is an equal opportunity employer. The College is committed to enhancing the diversity of our faculty and staff, as well as our student population. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientations, and gender identity diversity. We strongly encourage applicants to apply without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, disability, or any other legal protected status.
REASONABLE ACCOMMODATIONSThe College complies with the Americans with Disabilities Act. Applicants needing accommodations in the application process in an alternative format may contact the Human Resources office at (206) 592-3812. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.TITLE IX POLICYHighline College complies with Title IX regulations. For details on our policies, see our website https://humanresources.highline.edu/faculty-and-staff/policies/title-ix/The College appointing authorities reserve the right and may exercise the option to make an employment decision prior to the conclusion of the recruitment process.

NON-DISCRIMINATION STATEMENT

The college provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types).

The Title IX Coordinator, Danielle Slota, can be reached at (206) 592-3600 or DSlota@Highline.edu. 2400 S. 240th St. Des Moines, WA 98198. Building 12, President's Office.

The 504 Coordinator, Jenni Sandler, can be reached at (206) 592-3474 or JSandler@Highline.edu. 2400 S. 240th St. Des Moines, WA 98198. Building 25, 5th Floor.

The Chief Human Resources Officer, Melanie Lawson, can be reached at (206) 592-3320 or MLawson@Highline.edu. 2400 S. 240th St. Des Moines, WA 98198. Building 12, Human Resources.

You can receive this information in an alternate format by contacting Access Services (206) 592-3857; TTY (206) 870-4853.

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