Visitor Services Associate, Wake Forest Historical Museum
Wake Forest University

Job Info

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** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.Job Description SummaryThe Visitor Services Associate will serve visitors at the Wake Forest Historical Museum. As an ambassador of the Museum, they will represent the Museum professionally and assist museum staff with educational programs, exhibitions, and other projects as needed. The Visitor Services Associate is responsible for opening and closing the museum on weekends.

The Visitor Services Associate will be scheduled to work approximately 16 hours per week. This position will be required to cover a variety of shifts, including Saturdays and Sundays. The location of this position is at the Wake Forest Historical Museum at 414 North Main Street in downtown Wake Forest, North Carolina.

** Priority consideration will be given to applications submitted by January 6. Application reviews will begin the week of January 7-10.Job Description

Essential Functions:

• Greets visitors and facilitates tours of the museum and Calvin Jones House.
• Provides information and monitors the conduct of visitors and adherence to site rules.
• Provide excellent customer service by answering visitor questions and responding to concerns and complaints.
• Provides support during museum events.
• Provides information to museum visitors or contacts in person, on the phone, and electronically.
• Opens and securely closes the museum.
• Answered inquiries regarding items in the museum's collection or on topics related to the history of Wake Forest.
• Operates the gift shop using a point-of-sale system.

Other Functions:

• Assist the museum staff with daily operations, educational programs, exhibit development, and collections management.

Required Education, Knowledge, Skills, Abilities:

• High School Diploma or GED required.
• Demonstrated understanding of US history, public history, African American/Black studies, museum studies, historic preservation, cultural studies, anthropology, or archaeology.
• Excellent customer service skills.
• Confident public speaker able to work with groups of all ages and backgrounds.
• Comfortable working individually and with a team.
• Ability to enter data in computer databases and use standard computer programs such as the MS Office suite and Google Drive.
• Responsible, flexible, and punctual.
• Able to work weekends, nights, and some holidays.

Preferred Education, Knowledge, Skills, Abilities:

• Bachelor's degree in US history, public history, African American history, Black Studies, historic preservation, or cultural studies.
• 1-2 years experience at a museum, historic site, or related educational institution.

Accountabilities:

• Responsible for own work only.

Physical Requirements:

• Sedentary work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned.

Environmental Conditions:

• No environmental conditions

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Additional Job DescriptionTime Type RequirementPart timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.

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