Veterinary Customer Service Specialist-Shift Lead - Dublin - New Hire Signing Bonus!
The Ohio State University

Job Info

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Job Title:Veterinary Customer Service Specialist-Shift Lead - Dublin - New Hire Signing Bonus!Department:Veterinary Medical Center | Medical Center at Dublin

The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for an opening as a Veterinary Customer Service Specialist-Shift Lead with the Small Animal Reception team. This position is a full-time opening (40 hours/week) on second shift with weekend commitment. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidate will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues and assisting with training and managing staffing issues; monitoring and providing feedback on employee performance and handling basic front-line customer issues during their scheduled shifts. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards; scheduling the Client Service team and resolving staff coverage issues, participating in recruitment, onboarding and training of new Client Service team members and other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS
High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 4 years of relevant experience required. 6 or more years of relevant experience preferred.

Desired Qualifications
5 years of experience in a customer services, healthcare or veterinary care environment

Prefer veterinary healthcare customer experience with customers, visitors, clinicians, technicians, and all other medical center faculty and staff

Experience in analyzing and interpreting information

Experience with electronic medical records systems and/or at least experience operating computers

Requires weekend, nights, and/or holiday hours

Hiring Range - $21.00 - $25.10

Additional Information:

Standing for long periods of time,

Pushing/pulling/lifting up to 25 pounds,

Sitting/staring at computer screens for long periods of time

Exposure to animal dander and/or zoonotic diseases

Exposure to needle sticks, hazardous chemicals, and/or bio hazardous waste

Location:Veterinary Medicine - Dublin (2544)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

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