User Support Analyst
Dartmouth College

Job Info

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Posting date:

07/10/2024

Open Until Filled:

Yes

Position Number:

0675701

Position Title:

User Support Analyst

Department this Position Reports to:

Computing DMS

Hiring Range Minimum:

$26.94

Hiring Range Maximum:

$33.67

Union Type:

Not a Union Position

SEIU Level:

Not an SEIU Position

FLSA Status:

Non-Exempt

Employment Category:

Regular Full Time

Scheduled Months per Year:

12

Scheduled Hours per Week:

40

Schedule:

This position requires full-time in-person attendance during the training period. After training is completed, the typical expectation is 50-60% on-site with any 'as needed' time responding to user outages that cannot be fixed remotely.

Location of Position:

Hanover, NH

Remote Work Eligibility?:

Hybrid

Is this a term position?:

No

If yes, length of term in months.:

NA

Is this a grant funded position?:

No

Position Purpose:

To serve as a consultant and trouble-shooter to members of the Dartmouth Medical School community on a broad range of largely conventional, personal computer-related applications and technologies for which relevant guidelines are generally available.

Required Qualifications - Education and Yrs Exp:

Bachelors or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities:

Four years of relevant experience in a personal computer environment.

Department Contact for Recruitment Inquiries:

Brian Dellinger

Department Contact Phone Number:

Brian.S.Dellinger@dartmouth.edu

Department Contact for Cover Letter and Title:

Brian Dellinger

Department Contact's Phone Number:

Brian.S.Dellinger@dartmouth.edu

Equal Opportunity Employer:

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check:

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?:

Yes

Special Instructions to Applicants:

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions:

Please note that the requirement to upload an organizational chart is unnecessary. To complete the application, applicants will be required to upload a document into the "Organizational Chart" slot - we suggest uploading a blank document to satisfy the system requirement.

Quick Link:

https://searchjobs.dartmouth.edu/postings/74707

Description:

Consultant and Trouble-Shoot

• Broad knowledge of the capabilities and operating characteristics of: personal computers including Windows and Apple machines; mainstream word processing, spreadsheet, graphics, and productivity software; mobile devices (including iOS and Android); personal computer peripherals.
• General knowledge of TCP/IP networking.
• Ability to configure TCP/IP settings.

Percentage Of Time:

60

Description:

Communication

• Excellent interpersonal and communication skills for ongoing contacts and dependable, timely follow-up.
• Ability to organize and set priorities.
• Ability to work independently and to maintain a smooth work flow despite frequent interruptions.
• Ability to lead workshops and meetings.
• Ability to teach groups how to use tools and to solve problems.
• Ability to build substantial personal knowledge based on research into computing questions and awareness of technology developments.
• Ability to interact professionally and calmly when working with frustrated end-users.

Percentage Of Time:

40

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Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

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Performs other duties as assigned

This job has expired.