UNIT COORDINATOR /BWH DEPARTMENT Neurosciences
Brigham & Women's Hospital(BWH)

Job Info

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At Brigham and Women's Hospital we are dedicated to delivering life-giving breakthroughs.

We are inspired by our patients' courage, our caregivers' compassion, and our scientists' curiosity.

Our mission is built on the promise to care and the drive to cure, the humanity to heal and the tenacity to never give up. Because life is at stake.

We are a scientific, clinical and academic power house with a long history of firsts - architects of innovation for life.

Together, we are finding new ways to predict, prevent, and treat the most challenging diseases, while delivering world-class care with a profoundly human touch. With so many breakthroughs within reach, we know that the time to confront the world's toughest medical challenges is now. Together, we can transform the future of medicine with Life.Giving.Breakthroughs. Join us.

The Unit Coordinator will be responsible for:

Principles Duties and Responsibilities:
• Responsible for ensuring that the patient and family members are attended to in a caring and
attentive manner.
• Respond to the needs of the patient/family members in a timely manner and always maintains
a professional and friendly demeanor .
• Work cohesively as a member of the Patient Care Team and will take a proactive role in
ensuring the smooth and efficient operation of the unit.
• Responsible for greeting all patients and families and providing a complete unit orientation
and responding to initial questions from family member and patients.
JOB TITLE: Unit Coordinator
FLSA: Non-Exempt
GRADE: 205US
JOB CODE: 1573
REPORTS TO: Operations Manager
CURRENT APPROVAL
DATE: December 2015
• Responds to the individual needs of patients/families.
• Maintains hospital service standards, with particular attention to personal/behavioral, staff
teamwork, and patient-staff interaction guidelines.
• Responsible for answering, coordinating and managing all phone calls to the unit. Places
pages and phone calls upon request of clinical staff.
• Coordinates all paperwork coming onto unit, including all fax referrals.
• Prepares and maintains all patient medical records in a neat and orderly manner; properly
label each page and file laboratory and other information in individual record.
• Responsible for scheduling all patient diagnostic tests, appointments, and consults, upon
direction of physician or RN. Arranges patient escort and transport services.
• Coordinates all logistics of patient discharge, including checking on family notification,
transportation, equipment, prescription, and follow-up appointments.
• Perform clerical duties to admit, transfer, and discharge patients. Make certain that patient
record/chart, information plate, personal belongings, and requisitions accompany the patient
on transfers.
• Prepares all diet order sheets and submits for approval from physician or RN.
• Act as a liaison and assist in problem solving with ancillary services and all other
departments which provide services or have an effect on unit activities.
• Provides back up coverage for patient transport, including escorting discharge
patients/family.
• Daily, monitors and ensures that Advance Care Directives are up to date and in the patient
chart.
• Performs all other duties, as assigned.

Qualifications
To qualify you musthave:

• Associate's Degree preferred. High School Diploma or equivalent required. However, a student withappropriate judgement and other qualifications (ability to complete job functions, etc) can be considered forthis position with appropriate review and approval.
• 1-2 years of experience in medical, customer service setting preferred, but not required.
• Knowledge of Medical Terminology
• Computer knowledge in windows-based environment strongly preferred.
• Demonstrated customer service skills

EEO Statement
Laresa Smith: Req 3301788

Federal EEO Statement:

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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