Trainer, In Force Operations
Group 1001

Job Info

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Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

Trainer - Operations

Zionsville

Group 1001 is a financial service enterprise on a mission to set a new standard in the insurance industry by making insurance more useful and intuitive for everyone. Group 1001's insurance brands includes Delaware Life, Gainbridge, Clear Spring Health, Clear Spring Insurance and Clear Spring Life. Group 1001's culture is execution oriented and places a high value on collaboration, a control mindset, and an entrepreneurial spirit. These guiding principles extend to how we hire and onboard our most valuable assets - our employees.

Group 1001 and its companies are strongly committed to providing a supportive work environment where employee differences are valued. Group 1001 believes accountability, corporate responsibility, diversity, inclusion, excellence, innovation, integrity, and leadership are behaviors and characteristics that allow us to achieve a winning culture. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

Company Overview:

Delaware Life Insurance Company, a Group 1001 company, is focused on what matters: creating insurance products that perform, delivering a seamless customer experience with honesty and efficiency, and being great to work with every time. We've made it our mission to offer clients practical solutions with easy-to-understand features and deliver them with clarity and integrity.

Job Summary:

The Trainer position is responsible for designing, developing, and delivering operational training to new hires within defined areas of expertise. This position is responsible for ongoing training for current employees, as well as maintaining current knowledge and processing skill levels. This role will also be responsible for the development and maintenance of operational job aids and procedures.

Main Accountabilities:

Training Program Development

• Assemble training programs and associated materials.
• Facilitate design and development of comprehensive training materials to address multimodal learning, including presentations and handouts.
• Assist with customizing training programs to address specific skills gaps and business objectives.

Training Delivery

• Conduct engaging and interactive training sessions in various formats (small groups, sit withs etc.)
• Utilize diverse instructional techniques to cater to different learning styles and ensure content retention.
• Demonstrate flexibility and ability to train multiple team members in various disciplines concurrently.

Evaluation and Improvement

• Measure training effectiveness through feedback and performance metrics.
• Analyze training outcomes to improve content and delivery methods based on trainees' performance and mastery of content.
• Engage in monitoring and correcting trainees' work over a designated period.
• Maintain accurate records of training activities, trainee progress, and feedback.

Continuing Education

• Collaborate with management to assess and address ongoing training needs for the department.
• Partner with leadership team to implement and deliver training on ongoing updates and changes.

Other Responsibilities

• Retain proficiency in related areas by performing job functions, minimum 25% of the time, while maintaining departmental standards.
• Learning, retaining, and updating one's knowledge of a wide variety of financial product information and internal processes and procedures, while adhering to strict financial industry rules and regulations.

Qualifications:

• Bachelor's Degree or equivalent experience. Advanced degree a plus.
• Prior training experience.
• Strong working knowledge of the annuity market, with specific focus on the fixed, fixed-indexed and variable annuities.
• Strong communication skills (written and verbal)
• Strong analytical skills and attention to detail.
• Proven ability to manage multiple projects and initiatives.
• Ability to work independently and within a team environment
• Proficient in Microsoft Office (Word, PowerPoint, Excel.)
• Ability to build rapport with diverse groups and adapt training techniques as needed.

Benefits Highlights:

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability, and to enroll in the Company's Employee Assistance Program and other wellness initiatives. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.

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