Trainee - Client Administrator
Holman Enterprises

Job Info

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Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman is currently accepting resumes for the position of Trainee - Client Administrator.

Schedule: M-F, in-office hybrid 3 days/week

Principal Purpose of Position:

• Qualified candidate will receive inquiries from customers (internal and external) / drivers and coordinates with Holman departments to resolve in a timely manner
• Investigate and provide closed loop resolution to customer problems, logs all inquiries in Holman systems
• Process fleet database changes, duplicate material requests, and activation / deactivation of fuel card PINs per client parameters
• Update and audit client profiles while managing all third-party vendor communications
• Receive inquiries from customers (internal and external) and coordinate resolution efforts with Holman departments
• Investigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution.
• Provide regular status updates on open items with clients.
• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelor's degree required or equivalent work experience.

Relevant Work Experience:

• 1-3 years of customer service, account management or retail experience preferred
• Advanced Microsoft Office skills

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Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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