Technical Support Specialist
Badger Meter

Job Info

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Why Badger Meter?


Badger Meter is a leading global water technology company, with a mission to preserve and protect the world's most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

What You Will Contribute:


The Technical Support Specialist will troubleshoot complex issues, provide timely customer responses, and deliver best in class support for all North American sales of Badger Meter products. Additionally, Technical Support Specialists need to speak directly with customers, as well as create written communication, requiring excellent written and verbal communication skills.

Job Duties:

• Respond to customer inquiries for Badger Meter products that relate to hardware and software questions in a friendly, professional manner, and log details of steps taken to resolve customer questions.
  
• Escalate product issues/bugs to the appropriate functional area for further investigation.
  
• Collaborate with functional areas within the company to resolve customer related questions with the highest degree of accuracy, effectiveness and promptness to ensure consistent technical support to our customers.
  
• Provide technical assistance to Customer Service for product quote and configuration questions to ensure product meets exact customer needs based on specific application requirements.
  
• Provide pre-sale and post-sale technical support for network projects, connectivity projects and turn-key contract opportunities, including resolving technical issues that are beyond the skills of the Sales Support Managers.
  
• As requested, provide support to Marketing relative to beta sites and product support issues for pre-release products (Note: responsibility for product support shifts from Marketing to Technical Support once product is officially released for sale).
  
• Work flexible scheduled hours to meet the technical resource demands of the group.
  

Education and Experience:

• Bachelor's degree in engineering or related field.
  
• 3+ years of related experience in technical support role working in the engineering and mechanical space, with a focus on software support.
  

Qualifications:

• Intermediate proficiency in Microsoft Excel required
  
• Intermediate skills in networking, SQL Server, API, and cellular communication standards required
  
• Basic proficiency in Salesforce preferred
  
• Basic understanding of fluid dynamics (flow, pressure, temperature cavitation, etc) preferred
  
• Basic industrial supervision installation and wiring, flow measurement, and RF communication preferred
  
• Basic Industrial Tech Support (experience with RS485, Ethernet networking, and BAS or PLC control systems) preferred
  
• Basic experience with remote desktop applications preferred
  

Competencies:

• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  
• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
  
• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
  
• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
  

Competitive Total Rewards at Badger Meter:

• Competitive Pay
  
• Annual Bonus
  
• Eligible for Annual Pay Increases
  
• Comprehensive Health, Vision, and Dental Coverage
  
• 15 days Paid Time Off + 11 Paid Holidays
  
• Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
  
• Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
  
• Educational Assistance - Tuition Reimbursement up to $5,250
  
• Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
  
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
  

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the "EEO is the Law" poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

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