Technical Business Analyst
ACS Professional Staffing

Job Info

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• Location: Portland, OR
• Type: Contract
• Job #8050

Overview:

ACS Professional Staffing is looking for an employee to work hybrid with our client. This Technical Business Analyst 2 position will advise on and execute change management efforts for new system implementations. As an organizational change manager, this role will ensure that system transitions align with the organization's goals and create a positive, user-focused experience for employees. The change manager will develop, recommend, and implement robust change strategies, clearly communicating system benefits, and actively engaging stakeholders to build organization-wide support for a successful rollout. This position requires a strategic leader with strong empathy, who is capable of addressing employee concerns and guiding the organization through the change process effectively. This full-time position is located in Portland, OR.

Responsibilities:

• Change Strategy Development:
• Design, recommend, and execute an organization-approved strategic change management plan that aligns with organizational goals and supports smooth system adoption.
• Define and track measurable objectives for successful implementation, outlining clear stages and milestones for change progression.
• Use a structured change methodology (e.g., Prosci ADKAR or Kotter's 8-Step Model) to guide planning and actions, creating consistent processes across different phases of change.
• Stakeholder Engagement & Relationship Management:
• Identify and assess key stakeholders, building relationships to secure buy-in and support for the change initiative.
• Conduct regular consultations with stakeholders, including executive leaders, department heads, and system users, to communicate goals and gather input on the change strategy.
• Serve as a trusted advisor to leadership, providing insights on employee sentiment and readiness while adjusting strategies to address concerns and resistance.
• Impact Assessment & Readiness Planning:
• Conduct detailed change impact analyses, assessing how the new system will affect roles, processes, workflows, and departmental objectives.
• Identify groups that may experience high impact from the change, creating targeted support and readiness plans to address unique needs and challenges.
• Develop risk mitigation strategies, enabling proactive solutions to potential areas of resistance or disruption.
• Communication Planning & Execution:
• Develop a clear, structured communication plan to deliver key messages, addressing the reasons for change, expected benefits, and timeline.
• Assist with the development, maintenance, and improvements of change management toolkits (e.g., deliverables, templates, techniques) that are simple, effective, and designed for different audiences.
• Utilize multiple communication channels (e.g., emails, workshops, intranet updates) to reach diverse employee groups, ensuring transparency and openness throughout the implementation.
• Maintain regular and consistent communication regarding project / assignment status and any concerns with appropriate parties, including the manager, project manager, stakeholders, project team, etc. This may include creating / drafting a project SharePoint site for project documentation, coordination, and tracking.
• Draft targeted messages that address specific concerns, fostering a sense of inclusion, and reducing resistance by emphasizing the positive aspects of the new system.
• Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes.
• Training & User Support:
• Develop and recommend formats for a variety of training courses, including recommending the emphasis to be placed upon each segment according to organizational need and standards. Research the information necessary to develop and draft training manuals and materials.
• Develop and recommend methods to assess trainee progress in business process-related training, as well as for continuing education for management consideration; assist with implementation of management-approved recommendations.
• Develop learning materials, such as user guides, FAQs, and video tutorials, to support employees with diverse learning preferences.
• Establish a support network, including help desks, feedback channels, and peer mentors, to ensure users have access to assistance during and after the transition.
• Monitoring & Evaluation of Change Adoption:
• Participate in change management / informational presentations and sessions with a variety of employees ranging from line workers to executives, in both small and large groups, to promote buy-in and change satisfaction.
• Create feedback mechanisms (e.g., surveys, focus groups, pulse checks) to assess user satisfaction, gather insights, and measure adoption rates.
• Track change management metrics, including system usage rates, employee engagement, and training completion to gauge the success of change initiatives.
• Adjust change strategies and provide follow-up support based on feedback, ensuring a positive experience and effective long-term adoption.
• Monitor effectiveness of change plans and strategies, recommending improvements for management consideration to gain maximum benefit. Alert stakeholders, including the appropriate manager, of any risks that may negatively impact project scope, schedule, or value delivery; provide mitigation recommendations for review and acceptance; implement approved actions.

Requirements:

• A bachelor's or associate degree in business administration, organizational development, information systems, or a related field is preferred.
• 7 years of experience is required with an applicable bachelor's degree.
• 9 years of experience is required with an applicable associate degree.
• 11 years of experience is required without a degree or applicable degree.
• Experience: Minimum of 5 years in organizational change management or a related field, with proven experience managing change during system implementations.
• Industry Knowledge: Background in working within a corporate, technology, or project-driven environment, with experience leading large-scale, complex change initiatives.
• Change Management Frameworks: In-depth knowledge of change management principles and methodologies, such as Prosci ADKAR, Kotter's 8-Step Model, or similar.
• Project Management: Strong project management skills, with experience integrating change management into project plans. Familiarity with tools like Microsoft Project, Asana, or Jira.
• Data Analysis and Reporting: Ability to interpret and utilize data (e.g., user engagement metrics, survey results) to assess change progress and adapt strategies as needed.
• Technology Familiarity: Understanding of IT system concepts and their impact on business processes to facilitate effective change communication.
• Certifications: Certification in change management (e.g., Certified Change Management Professional (CCMP), Prosci Certification).
• System Implementation Expertise: Direct experience managing change for system rollouts, such as ERP, CRM, or other enterprise platforms.
• Advanced Communication Skills: Exceptional interpersonal, negotiation, and facilitation skills to manage resistance and influence stakeholders at all organizational levels.
• Familiarity with project management methodologies such as Project Management Body of Knowledge (PMBOK) and Lean Agile.
• Valid U.S. Driver's License is required.

Work sponsorship is not available at this time. Third-party candidates will not be considered for this position.

Because we are a federal government contractor, we have special restrictions placed on us for hiring foreign nationals into certain key positions within the company. This particular position requires U.S. citizenship.

ACS Professional Staffing will provide equal employment opportunities to all applicants without regard to the applicant's race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability status, or any other status protected by federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.

If you have any questions about the job posting, please contact recruiting@acsprostaffing.com

If you have any questions about our Reasonable Accommodation Policy, please feel free to email hr@acsprostaffing.com

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