Supervisor - Customer Care (Hybrid)
Becton Dickinson NA

Job Info

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Job Description Summary
Provides leadership and supervision for assigned Customer Care Team. Provides direction for the delivery of end to end order management and sales support and is actively involved in customer retention including participation in the resolution of customer concerns and the cause of these concerns. Develops work instructions and procedures according to Quality Control Procedures . Insures all departmental objectives, budget targets, metrics and measures are achieved. Selects, develops, and evaluates personnel to ensure the efficient and effective operation of the department.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Essential Functions
The purpose of this section is to help identify any modifications or adjustments to the work environment that might enable a qualified individual with a disability to perform the essential functions of the position. If there are any additional functions (not identified in the responsibilities section above), including physical capacities, that require a significant amount of time, and that would lead to a serious consequence if not performed, please identify and describe those essential functions here. Please refer to the Guidance document for more information.

Knowledge

• Experience with knowledge/solutions databases.
• Knowledge of Supply Chain practices in a manufacturing environment.
• Experience with patient privacy law and regulatory practice.
• Must be motivated, self-directed, and able to work with minimal supervision
• Strong PC application knowledge including Microsoft Office

Skills

• Experience with SAP Sales fulfillment, SAP BI reports and other ERP systems.
• Keen attention to detail.
• Understanding of contact center strategy skills
• Ability to communicate effectively
• Ability to motivate self and others to reach common goals
• Advance interpersonal skills
• Demonstrate leadership skills
• Ability to function in a team environment
• Excellent oral and written communication skills.
• Ability to multi-tasks
• Continuous and versatile learner

Education/Degree

• Bachelors degree required
• 3+ years working in a call center environment, preferably in the Healthcare or Medical Device industry.
• 3+ years of SAP/ JDE/ Mfg. Pro experience.
• 1+ years of customer call center lead/supervisory experience in planning, developing, organizing, directing, managing, and evaluating personnel
• Preferred: Lean and/or Six Sigma certification
• Hybrid role - 2 days in the office (Tuesday and Wednesday) based out of Covington, GA, Vernon Hills, IL OR Tempe, AZ

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location
USA IL - Vernon Hills

Additional Locations

Work Shift

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