Student Retention and Support Coordinator
The University of Chicago

Job Info

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Department

College Dean of Students in the College

About the Department

The College Dean of Students

Job Summary

The Office of the Dean of Students in the College has broad responsibility for the success of all College students. Reporting to the Assistant Director of Student Retention, the Coordinator for Student Support Services will play a crucial role in supporting students on delayed graduation timelines through data analysis and individual support.

The Coordinator for Student Retention and Support is responsible for supporting the Assistant Director of Student Retention in the development and execution of retention strategies. The primary focus is on providing individualized support to students who are at risk of delayed graduation. This role involves data analysis, coordination with various University offices, and direct student support to improve time-to-degree completion.

Responsibilities

• Provides individualized support to students on delayed graduation timelines.
• Communicates regularly with students, connecting them to campus resources to help them stay on track.
• Assists in onboarding students resuming studies after a leave of absence in collaboration with academic advisers and various offices and campus partners.
• Serves as a contact for students on inactive status, maintaining regular communication and support.
• Assists in analyzing current data to identify at-risk students and develop predictive models for early intervention.
• Supports the evaluation of current retention efforts and helps in creating comprehensive retention plans.
• Tracks and reviews student records, ensuring accurate and up-to-date information for analysis.
• Collaborates with various university offices, including College Academic Advising Office, Office of College Community Standards, and College Center for Student Success, to promote student success.
• Supports the implementation of development programs for students served by Campus and Student Life (CSL) and College Center for Student Success (CCSS).
• Participates in the development of trainings, workshops, and initiatives to enhance faculty and staff competencies in supporting students.
• Updates the Assistant Director of Student Retention and College leadership on the progress of retention strategies.
• Participates in meetings, committees, and other groups to communicate information regarding services, programs, and other opportunities for student support.
• Participates in Orientation and Commencement activities each year as part of The College core programs.
• Conducts regular meetings with students to discuss academic programs, choice of major, academic progress and career goals. Facilitates students' progress towards the degree.
• Advises students with minor academic difficulties and counseling while responding to queries from faculty, staff and parents.
• Performs other related work as needed.

Minimum Qualifications

Education:
Minimum requirements include a college or university degree in related field.
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Work Experience:
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
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Certifications:

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Preferred Qualifications

Education:

• Master's degree in a related field strongly preferred.

Experience:

• Minimum of 2-3 years of experience in student support services, advising, or related areas. Graduate work may be accepted.
• Sklled at working with student caseloads, prioritizing tasks, and flexibility.
• Background with student retention strategies and familiarity with university structures and functions.
• An understanding of intersectional identities and diverse student needs.

Technical Skills or Knowledge:

• Knowledge of best practices in student success and retention.
• Proficiency in Excel, Microsoft Word, PowerPoint, and discipline-related software.

Preferred Competencies

• Strong verbal and written communication skills.
• Manage multiple projects with competing priorities.
• Initiate creativity.
• Work independently.
• Build collaborative relationships with faculty, staff, and students.
• Confidentiality and discretion in handling sensitive information.
• Strong interpersonal, analytical, and organizational skills.
• Analyze and interpret data effectively.

Working Conditions

• Office environment.
• Some evening and weekend work.
• Fast-paced environment.
• Sit at a computer for extended periods.
• Periodic walking to other campus locations.

Application Documents

• Resume/CV (required)
• Cover Letter, including interest in the position (required)
• References Contact Information (3) (required)

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Student Affairs & Services

Role Impact

Individual Contributor

FLSA Status

Exempt

Pay Frequency

Monthly

Scheduled Weekly Hours

37.5

Benefits Eligible

Yes

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

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