Student Account Advisor
The University of Texas at Arlington

Job Info

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Posting Number:

S05818P

Position Title:

Student Account Advisor

UTSystem Title:

Student Account Advisor

Department:

Business Services

Location:

Arlington

Job Family:

Administrative Support

Position Status:

Full-time

Work Hours:

Standard

Work Schedule:

Monday through Friday; 8:00am - 5:00pm

Open to:

External and Internal

Salary:

Salary is commensurate based on qualifications and relevant experience up to $45,000.

Duration:

Funding expected to continue

Pay Basis:

Monthly

Benefits Eligible:

Yes

Benefits at UTA:

We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits

To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php

University Information:

The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 "Very High Research Activity" institution. UTA ranks No. 4 nationally in Military Times' annual "Best for Vets: Colleges" list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA's $22.2 billion annual economic impact on Texas.

Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100. The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.

Job Summary:

The primary functions of the Student Account Advisor position include but, are not limited to, leading and training our front line staff and student workers, handling any escalations in person or via email, providing back office support in moving payments, removing holds, and managing other requests from our accounting department. In addition, this position contributes to the success of the Office of Student Accounts by providing leadership to advance the delivery of excellent customer service within the Office of Student Accounts toward the campus community. The Student Account Advisor must be able to work with confidence, consistent accuracy, and independence. This role requires an individual who exemplifies leadership, but also excels in a fast past environment without compromising the level on service provided to all customers.

Essential Duties and Responsibilities:

• Serves as the primary troubleshooter for issues ranging from simple to complex ensuring the campus community's needs are met.
• Provide training to all new staff while being a subject matter expert for reference.
• Act as liaison between front line and Student Accounts Management.
• Cashiering functions:
  • Provide professional, comprehensive, efficient, and courteous customer service.
  • Ensure front line staff balance cash drawers daily, remove student account holds, process departmental loans, analyze charges and payments, oversee refund process and validate using reports, assist with third party billing, process change orders, post payments and assist with and/or process all incoming mail.

• Responsible for researching credit card chargeback inquires
• Process all interim deposits and cash replenishments.
• Lead campus marketing efforts to provide students with information about the student accounts office.
• Deliver information about our services at New Maverick Orientation.

Minimum Qualifications:

• Bachelor's degree with two (2) years related experience or six (6) years related work experience.
• Must have excellent customer service, leadership, and cash management experience.
• Experience assisting customers by email and/or in person.

Preferred Qualifications:

• A Bachelor's degree in business, finance or accounting.
• Three (3) years related experience. Higher
• Education experience.
• Banking or financial institution experience.

Knowledge, Skills and Abilities:

• Proven leadership skills.
• Ability to multi-task and excel in a fast-paced environment.
• Comfortable with public speaking.
• Computer skills: Microsoft Office suite, data entry and basic math skills.

CBC Requirement:

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

EEO Statement:

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University's compliance with this policy.

ADA Accommodations:

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.

Number of Vacancies:

2

Minimum Number of References Required:

3

Maximum Number of References Accepted:

3

Special Instructions to Applicants:

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

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