Sr. Application Developer
RBC Bearings

Job Info

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RBC Bearings is a well-known international manufacturer and marketer of highly engineered precision plain, roller and ball bearings. We have been providing bearings solutions to our customers since 1919. Over the past ten years, under the leadership of our current management team, RBC Bearings has significantly broadened our end markets, products customer base and five countries. Our selling efforts are supported by a global network of sales engineers, distributors and authorized agents.

JOB TITLE/LOCATION:

SR Application Developer - Oxford, CT

DESCRIPTION:

The Sr. Applications Developer works under the direction of the Applications manager. He/she provides technical support to resolve or assist in resolution of issues relating to ERP systems, reports, integration, and other software applications. The position is responsible for interacting with end users, opening support tickets with software vendors, and identifying and implementing solutions for software application issues. He/she also provides input for the improvement of processes and procedures. This position may involve some database maintenance work, such as writing and executing complex procedures and programs to extract data for business purposes or audits.

ESSENTIAL FUNCTIONS OF THE JOB:

• Provides training, troubleshooting, and support to software application users
• Coordinate the processing of incoming requests to IT Service via both telephone and e-mail to ensure courteous, timeliness, and effective resolution of end user software application issues
• Liaise with third parties and IT partners to resolve issues in a timely manner
• Design and implement changes to the ERP system
• Track and manage changes to the application software per defined Change Management process
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Determine severity of incidents and efficiently escalate them using the incident management process
• Keep requester informed of progress
• Ensure resolution meets user requirements while meeting Service Level requirements
• Support a 24 x 7 manufacturing environment.
• Support various software and applications, including enterprise solutions (ERP)
• Ability to write complex SQL queries
• Microsoft Access/Excel/Word/PowerPoint expertise is required
• Provide outstanding customer service; requires excellent verbal and written communications skills.
• Prioritize workload and complete necessary documentation using IT ticketing system
• Ability to work independently under general supervision within a demanding client centric environment.

EDUCATION:

• Bachelor's degree and 5+ years of work experience in an IT related field is preferred.
• High School Diploma and 10+ years of relevant work experience; 7+ years with Associates

EXPERIENCE:

• 5 years iSeries/AS400 programming experience
• Strong understanding of RPGLE and CLLE
• General knowledge of Windows Server (2012 and newer) operating system
• Advanced knowledge of various Database Management Systems (DBMS)
• High level of experience with desktop operating systems
• Strong programming and debugging skills
• Experience with SSIS, SSRS, and SSAS
• Excellent troubleshooting skills
• Excellent research skills
• Technical documentation skills
• Strong written and oral communication skills, possess the ability to interact with senior management and technical staff in a professional manner

SKILLS / CERTIFICATIONS:

• COBOL, AS400 printing, Profound UI
• Visual Studio (VB.net / C#), PHP, VBA (Office Programming, MS Access), Team Foundation Server Oracle (PL/SQL), SQL Server (T/SQL), and DB2 query writing and troubleshooting
• Ability, initiative and accountability to execute broad assignments requiring minimal direction
• Moderate understanding of enterprise datacenter technologies and general networking.

RBC Bearings is an Equal Opportunity Employer m/f/h/v

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