Services Experience Supervisor
Best Buy

Job Info

<div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">As the Services Experience Supervisor, you'll be responsible for the operations and customer experience related to Geek Squad services for both electronic devices (computer and mobile phone repair) and AutoTech (car installations). You will support between one and three stores in a micro-market. In partnership with their General Manager and Services Experience Manager, you'll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences.<br><br><strong>What you'll do</strong></span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Ensure employees are deployed to efficiently to deliver great customer experiences</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Provide work direction, ongoing training, career development and performance management to your employees</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Manage key metrics and results, including customer satisfaction, turn time, productivity and revenue metrics. Identify opportunities to improve performance</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Perform in-store leadership duties as needed, including opening, closing, cash management and manager on duty tasks</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Basic qualifications</strong></span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">1 year of leadership or supervisory experience</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">1 year of experience in services, customer service or related field</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>Preferred qualifications</strong></span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">1 year of retail experience</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Previous P&L ownership including expense/labor management forecasting</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Experience driving key business performance indicators such as revenue and operating income)</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Experience analyzing business results</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Inventory control, technology repair and/or distribution experience</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>What's in it for you</strong><br><br>We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include:</span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Competitive pay</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Generous employee discount</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Financial savings and retirement resources</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Support for your physical and mental well-being</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><strong>About us</strong><br><br>As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.<br><br>Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™</span></span></div><div><br><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Best Buy is an equal opportunity employer.<br><br><strong>Application deadline: </strong>Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</span></span></div> <p> Position Type: Full timePandoLogic. , Location: Boca Raton, FL - 33498