As the primary liaison between IT and internal business clients, this role streamlines incident resolution by phone, chat or email while offering technical guidance. Responsibilities encompass incident ticket management, research, resolution, and follow-up. Additionally, this position handles desktop hardware loading and delivery, software installation, and troubleshooting for LAN environments. It may involve preparing Service Desk incident reports and contributing to hardware/software assessments. The role includes on-call duties during evenings and weekends when needed.
*This position will be hired at the Service Desk Specialist or Senior Service Desk Specialist.
** This position is eligible to work hybrid (9 or more days a month onsite) in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.
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