Service Coordintor (Direct Hire)
Roth Staffing Companies

Job Info

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We are hiring for Service Coordintor to join our growing team! Manufaucting / Industrial / Dispatching office support experience is a HUGE plus.

Job Duties:

• Oversee service work orders from initiation to completion, including setup, tracking, material ordering, partner management, warranty handling, closeout, and invoicing.
• Manage small customer projects using project management tools and best practices to ensure timely execution.
• Maintain strong customer relationships by delivering exceptional service.
• Handle emergency work orders and off-hours projects on a rotating on-call basis.
• Coordinate with labor partners for service and warranty work scheduling.
• Ensure all partners meet scope, budget, and timeline expectations.
• Assess service quality, identify improvements, and communicate with internal teams.
• Collaborate with internal teams to ensure consistent project and service quality.
• Contribute ideas to improve department processes.
• Report data and status updates through Oracle, Smartsheet, Salesforce, and customer portals.
• Develop expertise in relevant areas to support service operations.

Requirements:

• 1-3 years of service coordination experience, including invoicing, work order management, and vendor communication.
• Experience managing vendor and customer relationships.
• Knowledge of lighting, electrical, or LED project management is a plus.
• Proficiency in Windows and Microsoft Office (Excel required; certifications a plus).
• Strong interpersonal, written, and verbal communication skills.
• Excellent critical thinking and problem-solving abilities.
• Flexible and able to handle last-minute requests.
• Strong multitasking and organizational skills.

Additional Info:

• Pay range: $55,000 to $58,000 (depending on years of experience) + 10% companywide bonus
• Schedule: M-F, 8am-5pm
• Location: In office , Saint Louis Park
• Type: Direct Hire with full benefits

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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