Senior Representative, Customer Service
The Judge Group Inc.

Job Info

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Location: Weston, FL
Salary: TBD
Description: Our client is currently seeking a Senior Representative, Customer Service

Job role : Customer Service Representative

Location: Weston, FL

Duration: 12+ months

The Senior Representative will be a highly proficient and quality-focused producer of Pre-Operative Plans, they will be focused on their individual production efforts to meet team and department production targets, their responsibilities will include but not be limited to the following:

• Create cases to be completed using a proprietary case management system.
• Review CT Scans for conformity to Mako Surgical protocol.
• Segment CT Scans using specialized software to create 3D Anatomical Bone Models for use in Robotic Surgery.
• Create Pre-Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement.
• Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning.
• Upload completed Pre-plans to field based personnel.
• Document all activities according to prescribed methods and procedures.
• Follow work instructions exactly to deliver consistent output
• Language Skills: Proficiency in English (Speaking and reading)

Education:

• Minimum of a High School Diploma or equivalent is required, a bachelor's degree or equivalent is preferred.
• Minimum of 2 Years' work experience required, or equivalent education (Associate's Degree or above)Preferred (any of the following):

Computer skills:

• Proficiency in Microsoft office suite is required, candidates with experience in Sharepoint or Materialize MIMICS are preferred.
• Working knowledge of Adobe Photoshop is considered a plus.
• Certification or related experience in Radiology (CT, X-Ray, MRI)
• Certification in Nursing or related field
• College level anatomy course completion
• Demonstrated customer service orientation.
• Demonstrated interpersonal and communication skills preferred
• Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced environment

Contact: rchauhan@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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