Residential Service Technician
BGIS

Job Info

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BGIS ITS is currently seeking a Residential HVAC Service Technician to join the team in Hudson, FL and surrounding areas.

The Residential HVAC Service Technician is responsible for providing excellent service at multiple residential locations within the specific geographic territory including performing preventative and corrective maintenance, repairs, and potential equipment replacement. The position partners closely with the support services, sales, and other internal teams to complete work in a timely and efficient manner. The Residential HVAC Service Technician demonstrates BGIS values and ensures all work is completed in safe manner with focus on health and environment requirements.

Hourly Range: $28 - $32 per hour

Are You Looking For

• A company that cares and wants you to achieve your career objective.
• A company that offers you flexibility on the types of rewards and recognition that align with your personal situation.
• A company that puts you and your career first

BGIS is that Company.

BGIS Integrated Technical Services (ITS) US (dba Millian Aire Enterprise LLC) has built a strong service-oriented company using only school and field trained technicians. We take pride in treating all our customers with the highest degree of professionalism, care and understanding. Our experience, quality of work, and rates are unequaled in the marketplace. In 2022 Millian Aire merged with BGIS, a global leader in the provision of facility management services, project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 500 commercial field technicians in the US (over 7000 globally), BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training, support and ongoing career development.

KEY DUTIES & RESPONSIBILITIES

Client Service Focus

• Maintain positive and professional working relationships with internal and external clients, other team members and BGIS leadership.
• Respond to customer requests for service and communicate in a professional manner positively representing BGIS.
• Assist in enhancing customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.
• Arrive at jobsites at scheduled time and communicate with dispatcher when arriving and departing from jobsite.
• Complete work in a timely and quality manner.
• Contribute to the completion of other key initiatives as assigned.

HVAC Maintenance and Repair Activities

• Diagnose residential HVAC equipment and perform preventative maintenance as required at various residential locations, requiring driving of company vehicle to different sites.
• Complete work in accordance to established processes and best practices.
• Comply with all internal and external requirements including but not limited to environmental, health, safety, and fire protection.
• Responds to routine and on demand service requests and perform preventative and corrective maintenance, inspects, repairs, and performs equipment repair and replacements.
• Provides observations about HVAC mechanical conditions and deficiencies and provides recommendations for enhancement and repair.
• Record resolution data within service maintenance management database. Ensures work completed meets quality and contract response requirements.
• Receive, track, monitor and report status of maintenance and repair work within service maintenance.

KNOWLEDGE & SKILLS

• High School or equivalent.
• Associate or Trade school is a plus and/or equivalent work-related experience.
• Minimum 2 years of experience performing job duties in a similar role with residential HVAC knowledge.
• Current valid certification to provide HVAC services in the state that work is performed.
• Demonstrate mechanical aptitude.
• Basic knowledge of electrical and refrigeration principles.
• Skill level to perform filter changes and complete filter checklist paperwork unassisted.
• EPA License.
• Strong communication and customer service skills with commitment to continual learning on customer interactions.
• Ability to prioritize and complete work and service system entries in a timely manner.
• Self-initiative to work with minimal direct supervision.
• Teamwork focus to accomplish quality work for customers.
• Problem Solving skills to identify potential options and select the most appropriate resolution.
• Knowledge of service tools and testing devices.
• Willingness to invest in personal tools used in the service of HVAC equipment.
• Pro-active approach to investing time in training seminars and classes.
• Proficient in Microsoft Office including Outlook, Word and Excel.
• Experience with industry software preferred.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.
• Cognitive skills required to work in a safety sensitive environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks withing targeted time frame to minimize risk of outages or damage to residences and high value equipment.
• Ability and willingness to travel and work overtime/weekends and staggered schedule based on business needs.
• Knowledgeable of ladder safety and ability to climb and descend multiple times within a work shift while carrying up to 30 pounds.
• Consistently wear appropriate Personal Protective Equipment (PPE) based on job duties.
• Current valid driver's license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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