Remote Temporary Entry Level Customer Service Representative
Colony Brands, Inc.

Job Info

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Job Description

We are hiring Remote Temporary Entry Level Customer Service Representatives for a 3-week assignment starting around November 21st. The role involves answering inbound calls, processing orders, and handling customer service needs with competitive pay of $14.00 per hour plus commission, and flexible scheduling. Candidates must be available for 30+ hours per week between 7:00 AM and 7:00 PM CST, and will have time off on Thanksgiving and the following Friday. See below for more details!

*This position is only open to candidates 18 years or older living in Alabama, Arkansas, Florida, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin.*

Are you ready to join a dynamic team and earn some extra cash before the holiday season? We're on the lookout for enthusiastic Temporary Entry Level Customer Service Representatives to work with us for a 3-week Temporary assignment starting on or around Wednesday, November 21st and wrapping up around Tuesday, December 17th. Candidates must have at least 30+ hours of weekly availability between 7:00am and 7:00pm CST. Employees in this role will not work on Thursday, November 28th (Thanksgiving) or Friday, November 29th.

As a Remote Temporary Entry Level Customer Service Representative, you'll be the friendly voice our customers hear when they place their orders. Your role will involve:
• Answering continuous inbound phone calls
• Taking and entering customer orders into the system
• Escalating any additional customer service needs

What's in it for you?
• Competitive pay starting at $14.00 per hour plus upsell commission
• Shift premium of $0.50 per hour for hours worked after 4:30 PM
• Flexible scheduling: Choose your own days and hours between 7:00 AM - 7:00 PM, Monday through Friday, to meet the required 30+ hours of weekly availability.

With 30+ hours of availability each week, this role offers the perfect blend of flexibility and earning potential. It's an ideal opportunity for anyone looking to make some extra cash before the holidays!

Apply now and help us to create the excitement and deliver the experience of the holiday season. Join our team and make this your last dash for holiday cash!

Working from home entails a high level of computer knowledge as you will be required to navigate through multiple systems and enter information using your keyboard including function keys while speaking with customers on the phone. SC Data Center Inc., offers paid training, employee discounts up to 50%, and Booster Discount Certificates that allow employees to purchase company products for free. As a Home Agent you will be able to work from the ease of your own home provided that your computer meets our minimum technical requirements (see below). Your next opportunity is just a few clicks away!

Preferred Computer Requirements
A PC or Laptop with:
• Current and supported MS Windows 10 or 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor
- AMD Ryzen 2nd Generation or newer OR
- INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
• 8GB RAM or installed memory
• 10GB of Free Hard Disk Space

Dedicated High Speed Internet:
• Internet Download Speed: 10.0 MBPS
• Internet Upload Speed: 5.0 MBPS
• Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Minimum Computer Requirements
A PC or Laptop with:
• Current and supported MS Windows 10 or 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor
- AMD 2.1GHZ or higher OR
- INTEL 1.8GHZ or higher, OR
- INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
• 4GB RAM or installed memory
• 10GB of Free Hard Disk Space

Dedicated High Speed Internet:
• Internet Download Speed: 4.0 MBPS
• Internet Upload Speed: 2.0 MBPS
• Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Other Requirements
• Keyboard: Function Keys (F-Keys)
• Wired USB Headset
• Webcams are recommended (not required)
• Dual monitors recommended (not required)
• Minimum monitor size of 17+ inches recommended (not required)
• External mouse recommended (not required)

Most communication throughout the hiring process will be conducted via email. Please ensure you enter a valid email address that you check regularly when completing the application. You can expect emails from ENTERPRISE@TRM.BRASSRING.COM and workathome@sccompanies.com. To prevent these emails from ending up in your junk/spam folders, we ask that you set your email filter to unblock, whitelist, or accept emails from these addresses. Please call us at 608-328-8480 if you have additional questions!

About Us

SC Data Center, Inc. is a customer-centric business that supports warehousing, information technology and contact centers. SC Data Center, Inc. is an affiliate company of Colony Brands, Inc. which is one of North America's largest, multi-channel direct-marketing companies. We generously support the communities we work in and offer many benefits and programs that support the well-being of our employees.

Benefits Details

Temporary/Part-Time Employee Benefits/Perks:

Performance Based Pay/Incentives - We provide job performance pay and incentive based pay for the majority of our Temporary/Part-Time roles

Shift Premium pay for 2nd, 3rd, and Weekend shifts

Holiday Pay for employees returning for their fifth consecutive season

Safety and Attendance Incentives

Employee Discounts - Our employee sales program offers employee discounts on items ordered from our catalogs and selected Outlet Store. Discounts range from 45% to 50% off.

Employee Mini Stores - Discounted product offered at our multiple Employee Only Stores

Flexible Work Schedules

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