Provider Services Associate (Call Center Support)
IDR

Job Info

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IDR is seeking a dedicated and customer-focused Provider Services Associate to join one of our top clients in Alpharetta, GA. This role is perfect for individuals who thrive in a fast-paced, call center environment and have a passion for providing exceptional service to healthcare providers. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

**This is a hybrid role, local to Alpharetta, GA**

Position Overview/Responsibilities for the Provider Services Associate:
- Manage incoming calls from healthcare provider clinics related to claims, fees, contracts, and other inquiries.
- Handle a call volume of 20-30 incoming calls per day
- Experience handling inbound calls/inquires in a medical insurance environment 
- Provide reliable and committed service

Required Skills for Provider Services Associate:
- Minimum of 1 year of call center experience
- At least 2 years of related experience, preferably in Managed Care or Medical/Dental Insurance
- Excellent communication and customer service skills
- Comfortable with a hybrid work model and able to commute to our client's location in Alpharetta as needed

What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture

Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form 

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