Platform Support Engineer
AVI-SPL

Job Info

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Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU'LL DO

The Platform Support Engineer is responsible for ensuring that Symphony Software (SYaaS) customers are properly administered, configured, trained, and transitioned to customer success by acting as a key stakeholder in the on-boarding process. Responsibilities include ensuring systems are configured and updated, required customer training is identified and delivered, project risks are identified and managed, and that customers achieve value as quickly as possible. Also responsible for early product support and ongoing continual improvement to on-boarding processes as well as being an active participant in "lessons learned" sessions.

Day-To-Day Responsibilities:

• Main point of contact for onboarding, administration and configuration of Symphony SaaS
• Scope includes Symphony SaaS customers only
• Validation of on-boarding project plans
• Process design and continual improvement
• Identifying training and resource requirements
• Contribute to global, scalable process and procedures creation and improvement
• Develop test and certification plans for new customers
• Document process flows and work instructions
• Delivering training sessions and materials for new Symphony SaaS customers
• Be the subject matter expert for new customers to provide early-stage product support
• Working closely with Customer Success and Product Management teams to ensure all aspects of on-boarding are a success
• Decommission of customers upon contract termination
• Add-on modules or permission changes per contract details
• Attend department meetings and trainings as needed
• Other duties assigned as needed

WHAT WE'RE LOOKING FOR

Must-Haves:

• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
• Self-starter capable of working independently and ensuring to meet deadlines
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities
• Excellent structured problem-solving skills
• Demonstrate time management skills with attention to detail
• Intermediate/Advanced level in Word, Excel and Visio

Education and/or Experience:

• Minimum High school diploma or equivalent
• A four-year degree is preferred
• At least 5-7 years' experience of direct selling in the AV/VTC area is a preferred

WHY YOU'LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Pay Type

Min Base

Max Base

Salary

$__115k__

$__125k__

This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.

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