Member Services Associate
Partner's Healthcare

Job Info

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Site: The General Hospital Corporation

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.

Replacement for employee transferring to another department

Job Summary
The Member Services Associate is the "concierge" of the club. They provide good customer service to all members and their guests by exceptional communication skills as well as a friendly and outgoing personality. The Member Service Associate is an informational resource to all members, guests, and prospective members. This important position must possess general computer skills, a good telephone manner, and a professional attitude toward the general public.

Qualifications

Responsibilities include but are not limited to:

• Member check-in
• Member bookings and group fitness class reservations.
• Greeting members, guests and prospective members in a professional manner.
• Being an "informational resource" for members.
• Club Tours
• Administrative tasks such as processing data input, copying information forms, replenishing front desk supplies, etc.
• Marketing and sales of all membership and club programs and services.
• Use of POS system/cash register
• Use of MindBody Internet based Membership Program
• Answering busy telephone lines.
• Club opening and closing procedures
• Communicate pertinent information and feedback to appropriate managers.
• Maintain a clean and organized workspace.
• All other tasks directed by management

QUALIFICATIONS:

1 year in a customer service position.

General Computer skills - Internet based programs, Microsoft Word, Excel, Outlook.

Use of cash register/POS systems.

High School Diploma/GED

Can this role accept experience in lieu of a degree?

Licenses and Credentials
Heartsaver CPR AED Certification [CPR] preferred

Additional Job Details (if applicable)

Default Add'l Job Description

Remote Type

Onsite

Work Location

10 Whittier Place

Scheduled Weekly Hours

10

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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