Managing Director of Alumni Communities (Alumni Relations Leader)
Indiana University

Job Info

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Department

ALUMNI RELATIONS (UA-ALUM-IUBLA)

Department Information

The Indiana University Alumni Association's mission is to activate and support the global alumni network of more than 790,000 IU graduates - encouraging alumni to grow a lifelong connection with Indiana University, and inspiring their ongoing generosity toward each other and the university.

As we pursue our mission, a core set of values guides our approach:

Collaboration: We work together to achieve common goals.

Commitment: We serve each other, our alumni and the university with professionalism and integrity.

Inclusion: We work to create an inclusive culture that is committed to diversity, belonging, and equity.

Pride: We share and celebrate the best of the past, present, and future of IU.

As we undertake our mission of activating and supporting the global alumni network, we have 3 priorities that guide our work. Each of these priorities is supported by strategies that direct our efforts in the years to come.

Cultivate belonging: To ensure a welcoming, equitable, diverse, and inclusive community, we will challenge discrimination and our inherent biases.

Deepen alumni loyalty: To build the alumni community, we will learn how alumni identify with IU and each other, and then offer relevant experiences that encourage stronger commitment.

Strengthen alumni relations across IU: We will collaborate with IU stakeholders and support efforts to engage more deeply with their alumni audiences.

The IUAA activates IU's powerful global network through live and virtual events, volunteer opportunities, scholarship programs, compelling IU content, and seriously fun traditions. Additionally, the association develops and supports volunteer leadership, serves as a voice for alumni as the university evolves, and provides lifelong learning opportunities.

Job Summary

Department-Specific Responsibilities

• Develops and implements an Alumni Engagement Strategic Plan based on best practices and high-quality industry standards.
• Designs and manages alumni volunteer and board management programs to meet alumni needs and institutional objectives.
• Creates and evaluates enriching alumni volunteer opportunities that align with university, campus, and IUAA goals.
• Leads teams of alumni communities staff and IU Advancement partners in recruiting and retaining alumni volunteers.
• Organizes and oversees training sessions, annual reporting, conferences, retreats, and events focused on volunteer best practices, leadership development, and professional enrichment.
• Recognizes and rewards alumni volunteers through various recognition programs and events.
• Oversees and manages strategic alumni volunteer engagement plans and activities across different service models, including volunteer, market, affiliate, affinity, and unit engagement.
• Collaborates with IUAA and IU Foundation professionals to develop and deliver a comprehensive alumni engagement strategy.
• Ensures communication standards, publications, and materials are accurate, consistent, and aligned with advancement marketing and market segmentation.
• Manages and supports team members with Director-approved strategies for their specific alumni community assignments.
• Provides clear direction, priority setting, monitoring, and evaluation for full-time and part-time staff, student fellows, consultants, and volunteers.
• Hires, trains, and evaluates staff, determining staffing needs and setting strategic priorities.
• Supervises and monitors activities of direct and indirect reports, including part-time students, establishing annual work plans and conducting performance evaluations.
• Provides professional coaching and development guidance through regular performance review conversations and oversight of work outputs.
• Communicates overall Alumni Communities progress on goals, outputs, and outcomes, and provide capacity development and team-building opportunities.
• Participates in organizational meetings, workshops, and staff development programs to enhance team skills and knowledge.
• Enforces university, IUAA, and IU Advancement best practices, policies, and guidelines, including adherence to codes of conduct, technology best practices, and program event safety.
• Develops and monitors IUAA unit budgets, disbursement of funds, and financial reporting, ensuring compliance with relevant policies and guidelines.
• Serves as an advisor and liaison to the Lifelong Engagement and Giving (LEG) team on strategic approaches to build the pipeline of future alumni leaders and donors.
• Develops and manages an annual work plan based on input from key strategic partners.
• Contributes actively to outreach and engagement leadership teams, advisory boards, professional forums, and institutional committees.
• Develops and manages significant budget recommendations for assigned areas, monitoring and approving all budget expenditures.
• Prepares reports and analyze the effectiveness of programs and activities within the assigned portfolio.
• Represents the Alumni Association and IU Advancement at awards, graduation, and celebration events, and on various advisory boards and professional forums.
• Collaborates with and report to IUAA LEG executive leadership on communications, marketing, and market segmentation needs for the unit.

General Responsibilities

• Conceptualizes, designs, and leads in the planning and implementation of initiatives to identify, engage and connect alumni in supporting the university as volunteer leaders and contributors.
• Defines priorities and implement best practices for outreach, training, programs and events that recognize and meet alumni priorities and university objectives.
• Establishes goals, provides direction and monitors progress toward objectives for team members supporting the alumni community.
• Collaborates with other unit partners and development offices to ensure consistency and coordination in alumni outreach and to enrich key programming that fosters alumni relationships.
• Develops a comprehensive communications strategy across multiple media for targeting and building the alumni pipeline, volunteers and leaders.
• Serves on the leadership team developing strategic plans, budgets, policy setting and reports.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree In related field

Preferred

• Master's degree

WORK EXPERIENCE

Required

• 4 years In alumni and/or donor relations, volunteer management, event and program planning and development, institutional advancement
• 1 years Management experience

Preferred

• 5 years experience working in higher ed advancement, specifically development of alumni engagement
• 5 years experience recruiting, training and developing volunteers
• 5 years experience with budget administration and financial reporting
• 5 years Experience developing, implementing, and coordinating programs and events and/or cultivation of donors and volunteers
• Experience working with audiences from diverse groups regarding race, sex, national origin, religion, class, sexual orientation, gender identity, veteran status, etc.

LICENSES AND CERTIFICATES

Required

• Possesses a valid driver¿s license with the ability to be insured by Indiana University

SKILLS

Required

• Ability to lead/manage others
• Ability to build strong customer relationships
• Proficient communication skills
• Demonstrates experience in alumni, volunteer, and donor identification, cultivation and leadership
• Competency in strategic planning and development

Preferred

• Proficiency in MS Office applications (Word, Excel, PowerPoint)
• Experience with online social networking, and other web-based initiatives
• Demonstrates strong writing, planning and organizational skills
• Ability to lead strategic planning and development
• Ability to manage and lead a wide variety of individuals with varying backgrounds and perspectives
• Competency and strong interpersonal, relationship, and network building acumen
• Strong conflict management and resolution skills

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

This role requires routine travel, including over-night travel, by car or airplane. The person in this role will frequently attend events in the evening or on week-ends.

Work Location

Virgil T. DeVault Alumni Center
1000 East 17th Street
Bloomington, Indiana 47408-1521

This position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

Advertised Salary

$95,000 - $100,000 dependent upon experience

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Sr. Operational

FLSA: Exempt

Job Function: Development & Advancement

Job Family: Alumni Relations

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234

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