Manager, IT Operations
Fidelity & Guaranty Life Business Services

Job Info

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Job Summary

The Manager, IT Operations is responsible for leadership of the company's IT Operations functions. The role will include oversight of the daily up-keep and administration of the company's IT systems, and cloud related infrastructure. This position is responsible for ensuring that our IT systems meet performance and availability objectives. The incumbent is accountable for all incidents, problems and changes for their area of responsibility.

The incumbent will work closely with subject matter experts from technical and business teams to ensure alignment of service level objectives and produce actionable, data driven metrics to inform decisions and continual improvement opportunities.

Duties and Responsibilities

• Oversee the daily operations of the IT department and ensure that systems are performing optimaly
• Proactively manage capacity and performance planning, monitoring and reporting
• Lead a team of IT professionals and partners, providing guidance and support to ensure individuals meet their goals and objectives
• Raise awareness to potential systemic issues
• Maintain a strong understanding of the organization's business needs and work closely with other departments to ensure that IT is aligned with those needs
• Participate in Service Level Objective definition with key stakeholders
• Produce actionable reports aligned to service level objectives
• Leverage data to recommend improvements and provide inputs for future roadmaps
• Manage technology vendors and service providers to ensure that the organization's technology needs are met
• Develop and implement procedures and processes to improve IT Operations and increase efficiency
• Effectively communicate and interact with key stakeholders

Experience and Education Requirements

• Bachelor's degree in Information Systems, Computer Science, or similar or equivalent experience
• 7+ years of experience in IT Operations or similar
• 2+ years of experience managing direct reports, including staff management, mentoring, conducting performance reviews, managing team tasks, work schedules, and creation of development plans
• Experience managing remote employees, consultants, and vendors
• Prior experience working in an effective SOX/internal control environment
• Experience with various SDLC methodologies (Agile, Waterfall, etc.)
• Experience with ITIL or comparable framework and processes
• Insurance industry experience is preferred but not required

Knowledge, Skills & Abilities

• Self-motivation and ability to thrive in fast-paced organization, outstanding multi-tasking and organization skills
• Strong communication, problem solving and analytical skills
• Excellent communication and presentation skills including the ability to clearly articulate recommendations often to those without a technical acumen
• Strong influencing skills, the ability to interface at all levels of the organization. Ability to develop solutions through collaboration
• Positive team-oriented focus with the ability to communicate IT goals and vision throughout organization in a clear and compelling manner

Other Requirements

• Perform other functions, duties and projects as assigned
• Regular and punctual attendance
• Understanding and agreement of job requirement which may require after hours work/support and weekend work
• Ability to travel up to 10%

#LI-MB1 #LI-Remote

Additional Information
Work Environments

F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process, please contact talentacquisition@fglife.com.

Join our employee-centric hybrid work environment: F&G Careers

About F&G

Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life's unexpected events.

As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.

1Top Workplaces USA 2022 - 2023

2Des Moines Register Top Workplaces 2018 - 2022

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