Manager II Customer Care
Elevance Health

Job Info

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Manager II Customer Care

Location: Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The Manager II Customer Care is responsible for providing oversight of customer service staff.

How You Will Make an Impact

Primary duties may include, but are not limited to:

• Responsible for establishing departmental policies and procedures.
• Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
• Serves as mentor to lower leveled managers.
• Serves as subject matter expert for other areas of the company as well as within the department.
• Has accountability for deliverables of a third party or vendor.
• Manages multiple functions requiring unique sets of knowledge or has significant fiscal accountability over and above routine people/equipment costs.
• Develops and manages annual operating budget.
• May be assigned to special project work consistent with the role and as dictated by the needs of the business.
• Audits to monitor efficiency and compliance with policies.
• Prepares specialized reports.
• Hires, trains, coaches, counsels and evaluates performance of direct reports.

Minimum Requirements

• Requires BA/BS degree and a minimum of 2 years previous management experience and a minimum of 5 years customer service experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $84,000 to $132,000

Location: New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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