Lead Fraud Analyst
Northwest Federal Credit Union

Job Info

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Overview

The Lead Fraud Analyst works cross functionally to prevent, mitigate, and manage fraud issues and risks and is responsible for conducting detailed investigations of suspicious activity to prevent, detect, and recover incurred fraud losses. The role also entails assisting the organization in identifying and addressing fraud vulnerabilities along the business line processes and raising awareness of fraud risks with the member base and internal stakeholders.

Responsibilities

• Independently investigate, analyze, and respond to internal and external fraud alerts and reports received from multiple sources, including fraud detection software and other internal systems
• Review analyst case documentation and SAR filings for completeness, accuracy, and compliance with applicable regulations and provide feedback for improvement
• Identify and monitor key fraud indicators and trends using technical data analysis and interpretation in order to adjust existing strategies to ensure continued effectiveness
• Create and maintain fraud reporting to track key performance indicators and communicate on the organization's fraud experience
• Identify, assess, and refine fraud and identity theft risks and internal controls including testing to measure program performance and enhance fraud mitigation capabilities
• Serve as a subject matter expert in fraud prevention, detection, and mitigation by partnering with the lines of business to effect change and promote awareness through the coordination of fraud detection monitoring efforts
• Stay informed of current fraud trends and best practices in the industry and assist with the development and deployment of fraud mitigation procedures
• Identify and implement process enhancements to create efficiencies
• Communicate investigative findings and reports to management regarding trends and areas of exposure, while developing corrective actions that reduce Credit Union's risk of fraud
• Assist in creating a fraud aware culture through the development and delivery of anti-fraud training and messaging to Credit Union members and member facing personnel
• Adhere to Bank Secrecy Act (BSA) regulations and all related Credit Union policies and procedures
• Perform other related duties as assigned

Qualifications

Required

• Bachelor's degree or equivalent experience
• A minimum of 7 years of experience in fraud prevention, risk management, law enforcement, data analytics, audit, risk management, preferably in the financial services industry
• Experience in performing fraud risk assessments and implementing controls and process improvements
• Experience in writing policies and procedures
• Experience in obtaining stakeholder buy in and enacting change
• Experience in developing training materials and delivering educational content to intended audience
• Experience in developing and interpreting KPIs and reports to monitor fraud trends and flags
• Working knowledge of Microsoft Office suite of products (e.g., Excel, Word, Access) with proficiency reporting and data analysis using these tools or other relevant software (e.g., Tableau)
• Ability to apply professional skepticism and investigative skills to determine unusual or possible suspicious activity
• Ability to think critically to interpret data, draw high level conclusions, and identify solutions
• Highly effective organizational, time management, and prioritization skills
• Strong oral and written communication skills for presentations and reporting
• Demonstrated self-motivation and the ability to work independently
• Demonstrated ability to build professional relationships and maintain a courteous attitude during stressful and confrontational situations
• Working knowledge of Microsoft Office suite of products, including Excel, Word and Access
• Must be able to work the hours of M-F 8:00am-5:30pm
• Ability to work effectively on-site in our Herndon, VA headquarters and equally effectively remotely

Preferred

• Industry certification (e.g., CFCI or CFE)

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.

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