IT Systems Analyst V (Performance Management) Task Area Team Lead
Computer World Services (CWS)Corporation
Job Info
Job Description
Task Area Team Lead
*Hiring Manager - Participates in candidate recruitment, interview, selection and on-boarding activities.
*Responsible to Site Lead for the Management/Execution of PWS Support Activities for subordinate staff across all shifts.
*Responsible for Data collection and reporting of performance activities in weekly and monthly activity reports.
*First level of escalation for Government shift leads to resolve performance issues with subordinate staff.
General
*In support of Network/Cyberspace Operations mission, deliver AFIN metrics and trend analysis.
*Researches, analyzes, and designs information systems to meet the needs of an organization that will integrate with existing and future systems.
*Consults with users to identify current operating procedures, problems, and requirements.
*Designs models and utilizes analysis and solution development methods, including process maps, flow charts, and diagrams.
*Scopes project costs and timelines.
*Documents installation, maintenance, and operating procedures.
*May create coding and logic specifications for developers.
*May provide a leadership role for the work group through knowledge in areas of specialization.
*Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge.
Key Tasks and Responsibilities From PWS/SOW
Tasks include:
o Creating and improving metrics.
o Establishing equipment performance thresholds.
o Developing and maintaining Tier 0 website dashboards to give AF users, Base Communication Squadrons, Communication Focal Points and 690 COG personnel access to up-to-date information.
o Reporting AFIN operational metrics in the WAR and MAR
o Conducting and reporting trend analysis associated with AFIN metrics.
o Providing measurements for quality of service (QoS), including customer satisfaction against established metrics.
o Providing metrics and trend analysis in technical reports and briefings.
Education & Experience
*Requires a bachelor's degree, and 10+ years of related experience
Certifications
Required:
o IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher.
*Desired:
o ITIL v4 Foundation
o ITIL v4 Specialist - Create, Deliver and Support
o ITIL v4 Strategist - Direct Plan and Improve
Security Clearance
*Top Secret
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
*Shift - Days. This is a 24/7/365 mission and extended hours/days may be required.
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