Head of Patient Support Services (PSS) - Rare Blood Disease and Oncology
Sanofi

Job Info

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Job Title: Head of Patient Support Services (PSS) - Rare Blood Disease and Oncology

Location: Cambridge, MA

About the Job

At Sanofi, we are committed to transforming patient health through the power of science. As a leading global biopharmaceutical company, we go beyond drug development to ensure our therapies are accessible and affordable for patients in need. Our Patient Support Services (PSS) team plays a key role in this mission, providing comprehensive support through reimbursement assistance, financial aid, patient education, and field-based services that help healthcare providers, patients, and caregivers navigate their treatment journeys.

We are seeking an experienced and visionary leader to head the Patient Support Services (PSS) for Rare Blood Disease (RBD) and Oncology. In this critical role, you will lead and execute cross-brand strategies, manage a diverse and growing product portfolio, and collaborate closely with General Managers across two therapeutic areas. You will be responsible for shaping the vision and operational execution of patient support strategies for products that span infusion therapies, limited distribution, buy & bill or medical benefits, and therapies requiring direct institutional purchasing.

The ideal candidate will have a proven history in Patient Support Services, with strong experience in strategic leadership, program development, and team building. You should have the foresight to drive synergies across multiple therapeutic areas, fostering collaboration and innovation across RBD and Oncology. This role is integral to shaping the future of our patient support ecosystem and will report directly to the Head of PSS.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

Leadership & Strategy:

• Drive the development of synergies and strategic initiatives across Rare Blood Disorders and Oncology to enhance customer focus, relevance, and agility in patient support programs.
  
• Set an unobstructed vision and lead teams to meet both strategic and operational objectives for the assigned therapeutic areas.
  
• Create innovative patient support solutions that address common needs across patient journeys, healthcare providers, and brand strategies. Build a scalable library of resources to address a full range of patients and customers' needs across RBD and Oncology at scale.
  
• Provide coaching and professional development for directors and team members, fostering a high-performance, patient-centric culture.
  
• Contribute to the future vision of Sanofi's enterprise-wide PSS strategy and capabilities.
  

Portfolio Management:

• Oversee the management of a diverse product portfolio, including infusion therapies, and therapies under buy & bill or medical benefits.
  
• Ensure the continuous improvement of patient support programs to meet market needs and comply with regulatory requirements.
  

Cross-Functional Collaboration:

• Collaborate with General Managers and cross-functional teams to align on strategic initiatives and ensure integrated efforts across brands.
  
• Collaborate closely with internal teams to implement patient support strategies and achieve key commercial goals - with process that can be replicated across launches and expanded portfolio. Including executional best practices at-scale.
  

Operational Excellence:

• Build and lead a unified RBD and Oncology organizational structure, developing streamlined operations across both areas including analytics and training for both enhanced internal learning and external customer relevance.
  
• Monitor and assess program performance using KPIs, customer feedback, and market data to optimize patient support effectiveness.
  
• Develop and implement innovative solutions to address key business challenges, ensuring continuous service improvement.
  
• Ensure compliance with industry regulations and maintain high-quality standards across all patient support initiatives.
  

Team Engagement:

• Lead, mentor, and develop a cross-functional team, including field teams, patient engagement specialists, and internal program hubs. This includes using the full range of metrics, performance ratings, performance management, and talent development.
  
• Cultivate strong working relationships, ensuring alignment on strategic goals and operational priorities.
  

Budget & Resource Management:

• Manage the annual budget for high-touch patient-focused programs, ensuring optimal resource allocation to drive business outcomes.
  

About You

Basic Qualifications:

• Bachelor's degree (BA/BS) required.
  
• Minimum of 10 years of experience in patient support services within the pharmaceutical/biotech/healthcare industry.
  
• At least 5 years of leadership experience, including direct team management and strategic oversight.
  

Preferred Qualifications:

• Advanced degree (MBA or clinical degree) preferred.
  
• Proven experience in leading patient support programs, with a history of driving strategy and operational success.
  
• Effective communication and interpersonal skills, with the ability to engage effectively with cross-functional teams, senior leaders, and external partners.
  
• Expertise in the commercialization of infusion therapies, products under buy & bill or medical benefits, and pharmacy benefit products.
  
• Exceptional organizational and conflict-management skills, with the ability to adapt to a fast-paced, high-energy environment.
  
• Deep understanding of FDA, OIG, and other relevant industry regulations.
  

Travel Requirements:

• Up to 30% travel required to support field engagement and team leadership in Cambridge, MA.
  

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
  
• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
  
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
  
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
  

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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