Guest Services Manager - Davenport Hotels
Davidson Hospitality Group

Job Info

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Property Description

The Historic Davenport Hotel, Autograph Collection is a prestigious, iconic hotel located in Spokane, Washington, offering exciting job opportunities for hospitality professionals seeking to be part of a historic and renowned team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and unmatched elegance. The hotel boasts a rich history, stunning architecture, and luxurious amenities, making it a sought-after destination for both business and leisure travelers. As a team member, you will have the opportunity to work in a unique and historic environment, providing outstanding service to guests from all over the world. The Historic Davenport Hotel values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded in a truly special setting.

Overview

Are you a customer service-oriented professional with a passion for hospitality and a knack for managing teams? Join us as a Guest Services Manager and lead a team of dedicated valet attendants in providing exceptional service to our guests. As a Guest Services Manager, you will oversee the daily operations of the valet department, ensuring seamless parking and retrieval of vehicles, while delivering a memorable experience to our valued guests. With your leadership skills and commitment to excellence, you will create a positive and efficient work environment, where teamwork and exceptional service are at the forefront. If you thrive in a fast-paced, guest-centric environment and are ready to take the next step in your hospitality career, apply now and become part of our vibrant team!

Key Responsibilities:

• Manage a team of valet attendants and ensure smooth operation of the valet department
• Provide exceptional customer service to guests, greeting and assisting with their parking needs
• Oversee parking operations, including traffic flow and vehicle organization
• Train and mentor valet attendants on service standards, safety procedures, and driving techniques
• Monitor and maintain accurate records of vehicle inventory and parking transactions
• Collaborate with other departments to ensure seamless guest experiences
• Handle guest concerns and resolve any issues that arise in a professional and timely manner
• Implement and enforce safety protocols and procedures to ensure a safe work environment

Join our team as a Guest Services Manager and embark on an exciting journey in the world of hospitality. Apply now to become part of our esteemed property and contribute to creating exceptional guest experiences. With our commitment to excellence and a supportive work environment, you'll have the opportunity to grow both personally and professionally.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $60,000.00 - USD $60,000.00 /Yr.

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