Field Technical Service Representative - Boston, MA region
DuBois Chemicals

Job Info

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It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Location: This role will be located in the Boston, MA region.

POSITION SUMMARY:

DuBois Chemicals is looking for a high performing Field TechnicalService Representative to support our Boston, MA territory with excellent upside growth potential. DuBois is committed to ecologically responsible chemistry and is continuing to develop proprietary innovative products. Responsible for providing solutions to our fleet wash, surface treatment and industrial customers by focusing on lowering their total operating costs and consistently exceeding their expectations using our diverse product lines and multiple channels to the market. Demonstrate the company's core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.

ACCOUNT DESCRIPTIONS:

Fleet wash - Capable of servicing Bus and Truck wash systems, pumps, wash and rinse arches, and sap chemical systems.

Surface Treatment - Monthly and Biweekly service including testing and process recommendations.

Industrial accounts - Monthly and quarterly service for metalworking, metal forming, and other associated equipment.

Water Treatment - Regular maintenance of cooling towers, boilers, closed loops and wastewater.

ESSENTIAL FUNCTION:

• Effective technical service to support product application at customer's sites and create superior account satisfaction and retention.
  
• Manage multiple customers across given geography that utilize a variety of product lines.
  
• Troubleshoot any quality variances from recommended ranges.
  
• Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service.
  
• Ability to report, document communication findings, abnormal conditions and offer recommendations.
  
• Demonstrate a strong technical aptitude by resolving customer's technical challenges and assisting with improving processes.
  
• Effectively communicate and work collaboratively with team members, as well as other cross functional support employees.
  
• Learn and assist with DuBois eTools, System Surveys and Cost Calculators.
  
• Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service.
  
• Maintain a constant focus on work and vehicle driving safe habits.
  
• Travel to assigned customer to conduct service audits.
  
• Must be able to perform the essential functions of this position with or without reasonable accommodation.
  

MINIMUM POSITION QUALIFICATIONS:

• Mechanical, Chemical, or Industrial experience preferred.
  
• Mechanical Aptitude in electrical and pipefitting preferred.
  
• Strong time management skills with an attention to detail
  
• Excellent oral and written communication skills
  
• Proficient in performing technical/mechanical on-site testing.
  
• Ability to work independently with minimal supervision.
  
• Must possess a valid driver's license and clean driving record.
  
• Ability to travel up to 80% including some overnight travel.
  
• For this role, Service Rep will daily go to client sites within a 4-hour radius of Boston
  
• Company cell phone, laptop and vehicle provided
  
• Ideal candidate will currently already live in the Boston, MA region
  

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.

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