Experience Strategist - Senior Consultant
Slalom, LLC

Job Info

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**This role isnoteligiblefor100% remotework. Employees must live within a commutable distance of the Seattle Metropolitan Area and must be willing to be onsite at the client and/or Slalom Seattle office up to 5 days a week.**

Title: Experience Strategist, Senior Consultant

Who You'll Work With

Our Business Advisory Services teams help organizations of all kinds redefine what's possible, give shape to the future-and get there. We focus on high-impact projects, meeting our clients where they are to uncover business needs and deliver results. Our teams go beyond the expected to help clients move confidently through ambiguity and risk and drive more transformative outcomes.

As an Experience Strategist at Slalom, you will play a pivotal role in shaping the strategy for experience transformation projects. You will integrate customer strategy, business strategy, and experience design to create a cohesive approach to solving complex challenges for our clients. Your responsibilities include supporting the development of a shared vision, setting objectives, and drafting plans to achieve desired outcomes across product, experience, marketing, and business teams. You will be involved in all aspects of the experience ecosystem, laying the groundwork to enable and enhance our client's customer experience.

What You'll Do

• Provide subject matter expertise and delivery excellence on experience-led client projects
• Facilitate workshops and interviews with client teams to develop a deep understanding of opportunities, challenges, and desired business outcomes and to create alignment and buy-in
• Conduct maturity model assessments to identify which capabilities will be required to achieve strategic objectives and build delivery roadmaps, including recommendations about specific martech platforms and tools
• Develop personas, customer journeys, and service design blueprints
• Lead customer research to understand customer needs and align with key business outcomes
• Collaborate with clients and customers to define business requirements and develop prototype experiences
• Partner with clients to determine experience metrics that align to business objectives
• Collaborate with Slalom cross-functional teams and capabilities (analytics, experience design, technology, program leadership, account leadership) to execute strategies that achieve and exceed business goals
• Support pipeline development and grow opportunities through client solutioning, resource scoping, and delivery planning

What You'll Bring

• 6+ years of consulting or digital agency experience in a client-facing role
• Fluency in relevant experience design frameworks (e.g., in Design Thinking, Service Design, Human Centered Design, etc.)
• Complex project experience leading multiple workstreams, roadmaps, and budgets
• Working knowledge of the Martech landscape, capabilities of key platforms (e.g. Adobe Experience Cloud, Salesforce Marketing Cloud, Google Marketing Platform) and emerging trends along with experience using and/or implementing said platforms
• Experience designing and executing customer and client research
• Skills in workshop facilitation to drive consensus and navigate complexity
• Experience in business case development and presenting to executive audiences
• Knowledge and skills using collaboration and rapid prototyping platforms (e.g., Miro, Figma, Lucid, etc.)
• Demonstrated professional growth and the proven ability to work cross-functionally
• Outstanding verbal and written communication skills to audiences of all levels, including the ability to organize and simplify concepts and maintain a strong executive presence

About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this Senior Consultant position, the base salary pay range is $120,000 to $186,000 and the targeted base salary range is $120,000 to $160,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

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