Director of Salesforce Retail & Consumer Goods Industry - Global Salesforce, US
Slalom, LLC

Job Info

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Who You'll Work With

In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals. In addition to leveraging this standard paragraph, make updates for additional local team and role information.

Job Title: Director of Retail & Consumer Goods Industry

Slalom is seeking a Director of Retail capable of scaling our Retail & Consumer Goods practice globally. You will partner with our industry selling team and our capability teams to drive the continued growth of our Salesforce business in Retail & Consumer Goods. This is an exciting opportunity for a results-driven, seasoned thought leader with a proven track record of scaling Retail & Consumer Goods practices. You should be recognized within the industry as a strategic thought leader with the ability to build high performing teams and provide solution expertise specific to the industry leveraging extensive client experience in the Salesforce ecosystem.

We are looking for a senior industry leader who will be responsible for creating and owning our overall vision, strategy, prioritization, and client offerings for our Retail & Consumer Goods practice. This includes Retail & Consumer Goods, and sub-sectors, including, alcohol and beverage, household goods, beauty, and personal care. You are experienced in negotiating complex Salesforce deals, cultivating and nurturing key relationships within Slalom and Salesforce, and passionate about attracting and growing industry specific talent. You are experienced in delivering Retail & Consumer Goods Salesforce solutions, driving sales cycles, and managing the operations of Retail & Consumer Goods practices globally.

What You'll do:

• Accountability for the industry practice, including establishing our point of view and strategic approach to growth for the practice. You will be responsible for delivery quality, sales, recruiting, consulting, and all operational aspects, including:
• Driving overall growth of the Salesforce Retail & Consumer Goods practice through a combination of business development, talent management, oversight of delivery work, and thought leadership.
• Maximizing team performance through an effective team approach that increases productivity and job satisfaction.
• Managing engagement risk related to Retail & Consumer Goods projects, project economics including planning and budgeting when there is an industry cloud engagement on a project, defining deliverable content, and confirming buy-in of proposed solutions from top management levels at the client.
• Ensuring that you meet a utilization targets for an emerging practice of 40%+.
• Utilization targets will leverage your executive leadership on engagements and knowledge as the subject matter expert.
  • Responsible for the profitability of the Salesforce Retail & Consumer Goods practice, with revenue target expectations of typically around $24M for direct influenced sales.
  • Identifies, creates, executes, and drives the development of the most appropriate Salesforce offerings related to Retail & Consumer Goods and industries that drive revenue and pipeline growth.
• Provides oversight and governance of all sold and managed Salesforce Retail & Consumer Goods projects through practice leadership and establishment of best practices.
• Drives business development with the proper information, tools, and subject matter expertise to sell engagements within their solutions and offerings, partnering with industry sellers.
• Builds and develops relationship/partnership with local market teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across global markets.
• Builds and develops relationships with Salesforce executives, field sales teams, and owns account planning, including key pursuits.
• Develops and supports the creation of case studies and Industry specific content
• Ideates with industry leaders on the best collaborative approach to scaling opportunities, growing teams, and supporting markets.

What You'll Bring:

• 10+ years' Retail & Consumer Goods services expertise and team leadership experience in a large consulting environment
• 5+ years' experience working within the Salesforce Commerce
• Previous sales, account management, delivery, and consulting experience
• Passionate about Retail & Consumer Goods and technology
• Strong relationships with Salesforce and/or Retail & Consumer Goods clients
• Able to partner with clients to understand their organizational needs and recommend solutions that add value to their business.
• Strong customer service and interpersonal skills
• Experienced and adept at aligning teams to work toward a common goal; consistently demonstrates strong people management skills.
• Budget and project management experience
• Strong coaching and mentoring experience in a sales leadership capacity
• Excellent collaboration and team-building skills
• Strong process orientation coupled with an ability to work with virtual teams.
• Experienced in building relationships with CXOs and business decision makers.
• Skilled at leading teams through complex technology solution sales
• Creative and innovative; seen as a visionary in your approach.
• Expert verbal, written communication skills, business operation skills
• Able to travel up to 50% if needed.

About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In eight countries and 45 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position at the Director level the base salary pay range is $161,000-307,000. For this position at the Senior Director level the base salary pay range is $189,000-359,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

We will accept applications on an ongoing basis until 11/1/2024

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