Director, MHS Technical Services
Material Handling Systems

Job Info

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FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement - a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.

Director, MHS Technical Services

MHS Technical Services is a leading provider of skilled installation services for automated material handling systems in the Parcel industry. Our team focuses on safely delivering high quality installations both on-time and within budget. The Director will lead business operations and act as a general manager for the company. This role requires interfacing with local union halls, site superintendents, project managers, and clients to successfully plan and complete installation projects. The ideal candidate will have experience managing a services business, working with skilled labor trades, and exposure to the material handling installation industry and will be responsible for driving growth, managing operations, and providing strategic direction for the company.

Key Responsibilities:

• Develop and implement strategic plans to grow the business and increase profitability.

• To hire and/or procure resources for installation projects and allocate to projects.

• Liaise with local union leadership regarding hiring of resources and handling labor relation issues, contract interpretation, etc.

• Implement and monitor procedures to ensure that the installations are delivered to a high standard, safely, on time and within budget.

• Build and maintain strong relationships with clients, vendors, and other key stakeholders. Collaborate with these stakeholders to deliver successful outcomes.

• Manage the P&L for the business, monitor financial performance, and identify opportunities to improve profitability. Report results to the Board of Directors.

• Oversee the hiring, training, and development of staff to ensure the technical services team is staffed with highly skilled and motivated individuals.

• Lead and build a safety culture. Ensure compliance with all legal and regulatory requirements.

• Submit bids by due dates.

• Achieve company goals for profit, service and customer satisfaction.

• Ensure that team members meet project budgets, company expectations and deadlines.

Required Qualifications:

• Bachelor's degree (preferred)

• 10+ years of experience in a management or leadership role in a field services business

• Mechanical installation knowledge and basic understanding of project management skills

• Ability to build partnerships with local unions and union leadership, knowledge of labor laws and union procedures.

• Strong business acumen and financial management skills

• Excellent communication and interpersonal skills

• Experience working with union sub-contractors and union knowledge

• Proven track record of delivering results and driving growth

• Some travel required (50%)

If you are a results-driven leader with a passion for installation services and a deep understanding of the Parcel industry, we encourage you to apply for this exciting opportunity. We offer a competitive salary, excellent benefits, and the opportunity to work with a talented team of professionals.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.

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