DIGITAL TECH SUPPORT SPEC, IH - DIGITAL ENGAGEMENT PLATFORM
Froedtert

Job Info

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Discover. Achieve. Succeed. #BeHere

Location: US:WI:MENOMONEE FALLS at our CP-NORTH HILLS HEALTH CENTER facility.

This job is HYBRID.

FTE: 1.000000

Shift: Flexible 1st shift 8:30 am to 5 pm with an on call rotation every 5th week.

Job Summary:

This position is responsible for helping patients who are having any mobile device or computer software problems for Froedtert Health's virtual visit systems which include Cisco, Webex, and MyChart. This position will have responsibility for responding to questions regarding the functionality, performance and troubleshooting patients' needs in order to obtain MyChart, mobile app or On Demand services. Troubleshooting support includes mobile devices (Apple and Android) using MyChart App and Froedtert & MCW App as well as laptops/desktops using my.froedtert.com. Works closely with Inception and Epic Inter-Ops team to support patient needs beyond current knowledge or scope. Works closely and professionally with Help Desk team members to promote teamwork and accountability.

EXPERIENCE DESCRIPTION:

A minimum of 1 year experience working in a medical health care setting using Epic applications is required.

Epic virtual visits knowledge/experience is strongly preferred.

EDUCATION DESCRIPTION:

High School diploma or equivalent is required.

Medical Assistant or other medically related continued education preferred.

SPECIAL SKILLS DESCRIPTION:

Ability to assist patients with limited technical knowledge via telephone to resolve their identified issues.

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.

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