Digital Product Operations, SR Manager
Cambia Health

Job Info

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Digital Product Operations, Sr Manager (IC) (HEALTHCARE)

Work from home (telecommute) within Oregon, Washington, Idaho or Utah

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.

Who We Are Looking For:

Every day, Cambia's dedicated Applied AI Team is living our mission to make health care easier and lives better. As The Digital Product Operations, SR Mgr develops and implements processes, tools, and metrics that enable our Digital Squads to work efficiently and effectively. Works cross-functionally with Product Management, Engineering, Design, and Data Analytics teams to create a high performing organization. Responsibilities will include process improvement, change management, performance management/Agile coaching, and program management. Plays a critical role in driving efficiencies through the use of data driven metrics - all in service of making our members' health journeys easier.

If you're a motivated and experienced operational excellence professional looking to make a difference in the healthcare industry, apply for this exciting opportunity today!

What You Bring to Cambia:

Qualifications and Certifications:

• Digital Product Operational Excellence Lead would have at least 15 years of experience
  
• Certification in SAFe is required
  
• Additional certification in at least one of the following is preferred: LEAN, Kaizen, Six Sigma, PMP, PROSCI or GE CAP. Master's degree is preferred.
  

Skills and Attributes (Not limited to):

• Demonstrated experience managing a program & delivering quantifiable results.
  
• Demonstrated ability to adapt to a dynamic environment with changing requirements.
  
• Experience managing initiatives involving multiple stakeholders, resource planning and budgeting/forecasting.
  
• Ability to function in a rapidly changing environment and make decisions with limited information.
  
• Excellent project management, interpersonal and organizational skills, with the ability to drive and implement ideas in a changing environment.
  
• Ability to use data supported metrics to identify process improvement initiatives.
  
• Demonstrated ability to collaboratively identify problems with key partners, and achieve partner buy-in and participation.
  
• Demonstrated curiosity to tackle hard business problems using data and analytics to develop meaningful, practical solutions.
  
• Proven leadership experience in effectively teaching, coaching and transferring knowledge to both leadership and line level employees.
  
• Experience in working with technical terminology and teams
  
• Experience with product development tools and the Atlassian suite of products.
  
• Familiarity with data visualization and reporting tools, such as Tableau or similar.
  
• Demonstrated experience leading cross-functional process improvement, end-to-end business automation projects, or change management initiatives, preferably in a technical organization.
  

What You Will Do at Cambia (Not limited to):

• Develop, implement, and maintain processes that support the product development lifecycle, including intake, planning, prioritization, and launch
  
• Leverage SAFe/Agile expertise and stakeholder input to identify areas for operational improvements and implement changes that increase effectiveness and efficiency
  
• Establish, implement, and coach to standard work for key roles across Digital Squads, i.e. Product Manager, Product Owner, Scrum Master, Lead Engineer.
  
• Serve as Release Train Engineer for the Member Experience ART.
  
• Drive improvements through the use of a consistent set of key metrics, collaborating with Digital Analytics to develop data visualization and reporting tools that support product decision-making.
  
• Deploy solutions for short (quick hits), medium (process changes), and long-term (organizational transformation) across division to ensure consistent, efficient operations at scale
  
• Develop and implement methodology for tracking capacity and continuously improve ability to deliver more value within capacity constraints
  
• Evaluate, recommend, and implement tools that support product development, such as JIRA features optimization or enhancement through plug-ins and integrations.
  
• Drive understanding of educational and training needs related to SAFe Agile Transformation, stretching to influence key stakeholders outside of the Digital team where necessary
  
• Lead special projects in support of product operations, such as process audits, tool evaluations, and metric development.
  
• Ensure effective communication and management of transitions
  
• Define the methodology for prioritization of projects/initiatives
  
• Deliver presentations regarding Agile Transformation progress and recommendations to Senior Leadership
  
• Lead significant cross-divisional operational improvements that result in measured cost savings or innovations
  
• Define service levels and performance measurements.
  
• Coach, train and mentor team members.
  
• Develop and manage to an operational continuous improvement portfolio.
  
• Deliver and own operational excellence results.
  

The expected hiring range for a Digital Product Operations, SR Manager is $120k-165k, depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 15%. The current full salary range for the Digital Product Operations, SR Mgr is $112k Low/ $141k MRP / $184k High

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:

• Work alongside diverse teams building cutting-edge solutions to transform health care.
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
• Grow your career with a company committed to helping you succeed.
• Give back to your community by participating in Cambia-supported outreach programs.
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

We believe a career at Cambia is more than just a paycheck - and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
• Award-winning wellness programs that reward you for participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.

Learn more about our benefits.

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.

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