Digital Operations Analyst
Horizontal Talent

Job Info

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*Must pass a drug test and background check once offered position*

Job Description

They need this person to come in and execute processes they've defined in their Tenant Playbook for AEM, Workfront, Eloqua, CDP, CPM, CaaS, and AJO that includes:

• • Managing support ticket tracking, escalation, and reporting
  • Acting as triage / first-line manager for existing user enhancement requests and product questions support
  • Route and manage invoice payments with Finance team, tracking expenses in various reporting forums, charging back expenses to user-departments as defined by FinOps procedures
  • Onboard new users in AEM, Workfront, Eloqua, and AJO platforms, help with user adoption activities
  • Expand training material library for AEM, Workfront, Eloqua, and AJO and develop user community forum and documentation center

Provide operational support for DXP platforms to ensure product quality standards are met:

• • Create and regularly update a product metrics dashboard that tracks user adoption, use case enablement, value produced, and quality/performance of each platform.
  • Identify and track licensed product usage and performance including SLA compliance (support tickets, up-time of software) and usage compliance (monitor to ensure we stay under our license caps).
  • Enforce governance policies for end-users and tenants in the system, facilitating change control boards for configuration management decisions and auditing platform activities to ensure end-users are staying in guidelines we define for each platform

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $65 - $73 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

This job has expired.