Deliver Project Manager (SaaS)
Beacon Hill Staffing Group, LLC

Job Info

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Job Description

Our client is looking for a Delivery Project Manager to play an important role in the customer experience lifecycle, getting new customers - who have invested their time, resources, and trust in us - fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience. Our client is growing rapidly, and they are committed to keeping their customer projects and execution proportionally effective as well as tightly managed - i.e. as painless and efficient for customers as possible. In order to do this, they need to have a high bar for work product, and the Delivery team sits at the center of delivering on those commitments to the customers.

Responsibilities:

• Manage and guide delivery of multiple projects through all phases to ensure successful delivery of exceptional outcomes and customer experience
• Exceed client expectations
• Become a trusted and valued partner of the client executives: CIO, CTO, PMO and gain the confidence of the customer's business stakeholders
• Capture innovations, lessons learned and successes on projects and share them with the wider organization
• Build positive team dynamics and relationships with customer stakeholders; remedying issues to maintain healthy and productive communities at the Client
• Maintaining strong expertise and knowledge of products and roadmap
• Proactively track and effectively communicate project progress, risks and schedules with customers and internal teams throughout the project lifecycle
• Be a critical, strategic "voice of the customer" and thought-partner for our teams to perpetually identify product feature and customer experience improvements

Qualifications

• 5+ years of experience in a similar role implementing SaaS products
• Very comfortable with very large digital initiatives with enterprise-level customers where the implementation is around a 6-12+ month timeline
• Able to balance and juggle 4-5 projects at a time depending on size of project (20-25% of your time per project)
• Soft skills: Professional polish and poise to manage large workstreams to increase confidence in Fortune 500-type companies

Bonus Experience

• Experience working at a start-up working with enterprise-level clients (contracts are typically 6-7 figures in cost)
• Consultant organization / professional services where you are a revenue-generating business (KPMG, Deloitte)
• Project Details
• When a new customer signs up, this person will look at the Statement of Work and then formulate a plan for the implementation
• Working alongside Project Managers (3 - 2 full-time employees and 1 contractor)
• Overall there are 6 Project Managers in the Customer Delivery Org
• Work with the Business Analyst to understand timeline, dig in on the SOW or maybe go back to the client to dig in further, and making sure everyone is on the same page
• Will be working on 4-5 projects at a time
• This role is both customer-facing and internal-facing
  Working with Solutions Consultants, Solutions Engineers, and Implementation Consultants (internal titles)
• "Here's where we are in the implementation" and giving updates
• Scope creep = when the customer tries to add things to the Work Order that were not their originally (adds more time, more cost); goal is to keep Scope Creep down
• One of this team's newer initiatives is to try to increase deal size; trying to target large insurance companies, large agencies
• Mix of Agile and Waterfall environment
• Start-up environment, so there is not a ton of ramp-up time or onboarding before diving right in

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .

We look forward to working with you.

Beacon Hill. Employing the Future™

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