Customer Service Representative (AMP - Sales and Marketing)
South Western Communications, Inc.

Job Info

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This position could be located at either our Kansas City office or our Strafford office.

Job purpose

EnSight Solutions is currently seeking a Customer Service Representative to join our team! We are searching for a qualified candidate that has the ability and passionate commitment to ensure our customers' satisfaction throughout the sales cycle. The position's tasks vary, but primary focus is on customer requests for information, quoting, and order management. We offer 100% paid tuition, a generous paid time off package and a "safety-first" work environment.

This position requires exceptional organizational skills, intermediate computer and keyboarding skills, and critical thinking skills. The ability to communicate and develop relationships with customers is critical. A successful Customer Service Representative will be detail oriented and be able to multi-task.

Essential Duties and Responsibilities

• Respond to all assigned customer inquiries.
• Process and manage quotes and orders to exceed customer expectations, verifying all details.
• Verify terms on order according to current customer terms.
• Communicate daily via phone and email throughout the sales cycle to ensure customer satisfaction.
• Must be able to synchronize with many different departments: Sales, Engineering, Accounting, Shipping, Production, Purchasing.
• Help prepare credit with accounting according to company policy.
• Coordinate ship dates, make shipping and other interested parties aware of any changes in shipping schedule.
• May also be required to perform additional duties as assigned.

Qualifications

Education

• High school diploma or GED preferred; Some college preferred.
• 2 years related administrative sales experience is preferred.

Other Skills and Abilities

• MUST BE DEPENDABLE - Our customers count on us to get the job done and it takes every one of us!
• Is a team player who jumps in and does what it takes to get the job done for customers.
• Utilizes professional written and verbal communication skills.
• Can use problem solving and troubleshooting skills to alleviate issues.
• Capable of using manufacturing software.
• Skilled and experienced in managing multiple tasks simultaneously.
• Experience using Microsoft Office Word, Excel, and Outlook.
• Capable of delivering quality work and practices continuous improvement.
• Is dependable, flexible, and willing to work in other departments when necessary.

Travel

Some travel may be required to other EnSight locations as needed. (5%)

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee must be able to stand and walk for extended periods of time; use hands to finger, handle, or feel; reach with hands and arms; and must be able to talk and hear. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perception.

This position is considered safety sensitive, citing the critical thinking skills required for trouble shooting and the use of tools that have serious potential risks. Must observe safety procedures and use equipment and materials properly; must wear safety glasses and steel toe boots.

Direct reports

This position has no direct reports.

Additional Information

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While it is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different duties/tasks be performed. I have read, understand and can perform the essential functions of this job with or without reasonable accommodation.


Equal Opportunity Employer: Including disability/veteran

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