Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to apply!
We are looking for a Specialist, Consumer Services to join our team!
The ideal candidate is the primary contact with high-level consumer issues. The Consumer Services Specialist is expected to resolve issues in a timely manner through a variety of channels (phone, social media, electronic communication, text). The Consumer Services Specialist should thrive in a face-paced environment. Strong communication skills will help the CSS be successful when working not only with consumers, but with first level representatives on lawn and garden practices, our Consumer Affairs team, and act as a liaison with internal partners.
In this role you will:
Resolves complex consumer issues and advises first level representatives on high level issues involving agronomics, products and procedures. Responsible for the negotiation, timely follow up, quality assurance and personal attention to all concerns brought to their attention so as to ensure consumer satisfaction
Responsible for prompt and accurate interactions on all SMG social media and public properties. Must possess the ability to quickly assess situations and take appropriate action according to brand and company guidelines
Professionally represents the consumer affairs department with brand partners to drive change through the voice of our consumers. Accurately documents and reports on consumer interactions
Responsible for Proofing email correspondence and providing appropriate "how to" direction for first level associates
Qualified Candidates will have:
Bachelor's Degree
Strong and experienced customer service background
Agronomic or Horticultural background required
Attention to detail is a must
Experience utilizing CRM is a plus
Experience with utilizing multiple tools and emerging technology for social interactions
Possible travel to our contract center vendor - up to 10%
Ability to show superior analytical and troubleshooting skills
Ability to work cross functionally within the organization as well as with consumers
Ability to learn and adapt to new technical concepts and tools
Professional presence; ability to communicate effectively via phone & email
The ability to multi-task and good organizational skills suited for dealing with a number of cross-functional areas
Self-motivated to meet & exceed individual and department expectations
Demonstrated success in a frequently changing work environment
The starting budgeted pay range for this role will generally fall between $51,000.00 - $60,000.00 per year. Scotts will consider various factors in determining the actual pay including your skills, qualifications, experience, and geographical location.
Here at ScottsMiracle-Gro, we believe providing an enriching and engaging employee experience is what sets us apart from other organizations. We recognize our employees are so much more than just their job title so we offer programs and benefits that support them in all aspects of their lives. Wondering how we do it? Below is a glimpse of our highlight reel...
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