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Client Service Representative - Flexible Benefits
MMC

Greenville, South Carolina

Posted in Consultancy


This job has expired.

Job Info

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Take ownership and accountability to address and resolve client questions and issues, working toward a first call, first email or letter resolution, whenever possible.
  • Identify any coverage gaps and offer client solutions. Maintain proper documentation on coverages, eligibility and exceptions.
  • Document customer contact completely within client management system.
  • Ensure all business results (quality, production, and time service) meet standards.
  • Maintain daily client management functions in system applications, as required.
  • Keep abreast of system functionality, industry related regulations as it pertains to Health Insurance Portability and Accountability Act (HIPAA), §125, §132, HSAs and COBRA as appropriate.
  • Teach clients plan specifics, the use of online tools and provide information to assist them in the future.
  • Support overall MEBS revenue and retention goals.
  • Other responsibilities as assigned.
    • QUALIFICATIONS
    Required Qualifications:

    The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • High School diploma or equivalent work experience.
  • Strong organizational skills.
  • Strong communication and interpersonal skills (written and verbal).
  • Maintain an enthusiastic, positive attitude at all times.
  • Able to utilize Office Suite applications (Word, Excel, Outlook) and Adobe.
    • Preferred Qualifications:
  • Advanced degree.
  • Certification in field of endeavor.
  • Call Center experience as appropriate.
  • Benefits experience as appropriate.

    • #MMAMCG


    This job has expired.

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