Business Process & Operations Analyst (Healthcare)
University of Miami

Job Info

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Business Process & Operations Analyst

The University of Miami/UHealth Department of Neurology has an exciting opportunity for a Full Time Business Process & Operations Analyst to work at the UHealth Medical Campus.

Core Job Summary

The Business Process & Operations Analyst provides planning, project management, data analytics and operational support for system wide operational initiatives. Key responsibilities of this role include data analytics, creation of materials/content for executive leadership and overall communications support. This job assists in the development and evaluation of strategic and operational plans and evaluates programs for conformance to the overall goals and objectives of the organization.

Core Responsibilities

• Performs data analysis using various techniques, e.g. statistical analysis, explanatory and predictive modeling, data mining.

• Supports and contributes to business analytics projects and processes to provide data-driven insights related to business performance used to advise and develop strategies for operational improvements and future business initiatives.

• Uses statistical methods, modeling, analytical methodologies, and data analysis to develop and deploy tools including dashboards, infographics, reports, and models to inform and support decision-making.

• Mines, processes, and analyzes internal and external data using KPIs, business results, industry sources, competitor intelligence, and customer information.

Department Specific Functions

• The business process & operations analyst position will report directly into the Department of Neurology and support departmental initiatives and functions, as well as clinical and administrative leadership within Neurology.

• Statistical analysis, comfort with predictive modeling not required for the departmental role

• Excels in data management, analysis and visualization of clinical and financial data, including patient visit level, billing and utilization data.

• Resourceful in learning new systems and functionalities, including ad-hoc report building and management of work queues within the EHR and Business Intelligence systems.

• Performs administrative duties including meeting scheduling, agenda setting, distribution management and minutes for key clinical and operational discussions.

• Supports the clinical operation as needed, including working directly with clinicians, liaising with patients, management of concierge programs within the department and responding to in-basket messages.

• Investigate and close out erroneous encounters as needed.

• Review of Power BI reports.

• Liaison with billing and coding groups to optimize charge capture opportunities.

• Management of Department provider profiles in Kyruus.

• Assessment and distribution of key data points including patient experience data, compliance with national quality programs.

• Distribution of provider reports for compliance on encounter completion and closing of in-basket messages.

• Track of provider leave on shared calendar.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• Bachelor's Degree in relevant field.

• Minimum 2 years of relevant healthcare experience required.

• Highly preferred experience in Power BI and Slicer Dicer

Knowledge, Skills and Attitudes:

• Ability to exercise sound judgment in making critical decisions.

• Skill in completing assignments accurately and with attention to detail.

• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

• Ability to work independently and/or in a collaborative environment.

• Ability to communicate effectively in both oral and written form.

• Ability to maintain effective interpersonal relationships.

• Proficiency in computer software (i.e. Microsoft Office)

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:Full timeEmployee Type:StaffPay Grade:H9

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