Bilingual Representative II, Inbound Customer Service
Resurgent Capital Services

Job Info

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About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

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Summary:

Assists account owners or authorized individuals, who call in, to effect resolution of their account(s). By utilizing strong communication and organizational skills the Inbound Customer Service Representative will investigate and/or negotiate resolution with/for Resurgent's customers.

What You Bring:

• Bilingual Spanish required.
  
• Identifies and executes required actions regarding assigned skills while adhering to state and federal laws.
  
• Effectively handles job responsibilities by providing accurate information in a timely manner.
  
• Maintains established and quality assurance and internal quality scores to ensure company standards are met. Expected results are to consistently meet or exceed Quality Assurance and CS Internal Quality scores by achieving at a minimum 97%
  
• Apply appropriate solutions to account(s) such as status update, call routing, notation and follow-up.
  
• Collect payments when appropriate.
  

What We Offer:

• A competitive wage and excellent monthly bonus opportunities!
  
• The ability to promote up to 2 times in your first year AND an end of year merit increase!
  
• 3 weeks of Paid Time Off (for full-time) and 10 paid holidays
  
• A robust benefits program including a free on-site clinic, an on-site free fitness area, infertility and adoption assistance, mental health resources, free downtown parking and more!!
  
• Extensive training and the ability to develop your career with a growing company!
  
• A smart casual dress working environment - you can wear jeans every day!
  
• Opportunities to give back to the community by participating in civic and charity events with co-worker.
  

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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