Benefit Processing Representative
ADP

Job Info

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ADP is hiring a Benefit Processing Representative I. Responsible for the timely and accurate completion of Benefits Administration Processing tasks. Manages assigned Comprehensive Benefits assigned client base.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

Benefits Administration & Annual Enrollment:

• Administers, manages and/or governs a variety of qualified and non-qualified benefit plans on a day-to-day basis through processing of various transactions and events within and potentially outside of the Workforce Now Solution including but not limited to Evidence of Insurability and Qualified Medical Child Support Orders.
• Processes Evidence of Insurability, QMCSO, new hire and life events
• Processes & resolves non-standard QA discrepancies (e.g. Tier level, EBNYE, Age Reduction, Contingency, Life Max Election)
• Researches & resolves vendor invoices enrollment discrepancies
• Performs census compares and researches/resolves issues identified through audits
• Manages vendor invoices enrollment discrepancies
• Processes manual carrier updates for QA discrepancies
• Processes pending events exceptions & pending events for EOIs
• Manages EOI Process for late entrants or increases
• Performs post-AE audits (clean up activities)

1. Service Support:

• Provides back-office service support for assigned client base related to the administration of health & welfare benefit plans to internal business partners & service team via phone, CRM, email or in person.
• Communicates with appropriate service team members, internal business partners, or third party resources to ensure completion of day-to-day and Annual Enrollment activities
• Utilizes benefits/product/process experience to identify issues, troubleshoot, and assist with a resolution. This would include but not be limited to issues related to participant coverage and administrative processes.
• Provides additional assistance as required during Annual Enrollment

Functional Responsibility:

• Administers, manages and/or governs a variety of qualified and non-qualified benefit plans on a day-to-day basis through processing of various transactions and events within and potentially outside of the Workforce Now Solution -- for assigned client base.

QUALIFICATIONS REQUIRED:

Experience:

• Two plus years in a Customer Service environment.
  

 A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: 

• Experience noted above, OR 
• Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

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