B2B Customer Service Rep
Roth Staffing Companies

Job Info

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Job Responsibilities:

• Prepare accurate documentation to ensure projects align with client specifications, including product details, pricing, delivery timelines, quantities, and other items as specified by various departments.
• Receive and document customer orders for assigned product categories.
• Generate and track daily, weekly, and monthly order reports, distributing them to clients as necessary.
• Process requests for quotes and proposals for sales personnel and assigned clients, ensuring timely handling in accordance with client needs.
• Coordinate and follow up on installations as needed.
• Monitor client orders and change orders, communicating any potential issues to clients, sales staff, and relevant production departments.

Qualifications:

• At least an Associate's Degree or higher.
• 1-3 years of experience as a Customer Service Representative, preferably in a B2B or manufacturing setting.
• Willingness to cross-train in other areas for future career advancement.
• Strong leadership and decision-making abilities.
• Quick thinking with a readiness to learn.

Additional Info:

• Pay: $23-$26/hr
• Location: 100% Onsite
• Schedule: Monday-Friday 8 AM-4:30 PM

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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