Applications Analyst II
Mass General Brigham

Job Info

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At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

Research-infused care sets Mass General Brigham apart

As a national leader in innovation, our patient-centered mentality and systemwide collaborative approach are the keys to research breakthroughs that drive medical innovation, gain new knowledge, and improve patient outcomes. Our physician-scientists-in the lab, in the clinic, and at the bedside-work tirelessly to understand the effects of debilitating diseases and our patient's needs to help guide our studies and improve patient care.

Mass General Brigham has over 200 years of leading innovative science, with 13 Nobel Laureates for research achievements and medical firsts. As a world-recognized leader in research, we are home to one of the largest hospital system-based research medical centers in the U.S., with anannual research budget of over $2 billion. Our researchers and clinicians are conducting thousands of studies in every major medical therapeutic and technology discipline. We are currently enrolling our patients in over2,700 ongoing clinical trials to accelerate bringing new treatments and therapies to our patients and the world.

Mass General Brigham is expanding support for the research community and seeking an Applications Analyst.

The Applications Analyst II provides end user and systems validation support for MGB Digital Research Operation's Data Management and Integrity Tools, including: LabArchives, StudyTRAX, Adobe, GitLab and additional research focused applications. More info on our website: https://rc.partners.org/research-apps-and-services/collect-data

Qualifications
Principal Duties and Responsibilities:

• Trains end users on how to access software applications. Develops end user documentation.
• Provides ongoing support of the software applications by identifying and resolving issues and escalating as needed for timely resolution.
• Provides high quality, customer-focused services.
• Runs reports, updates tables and performs other tasks associated with the ongoing operation of the software environment.
• Participates in regular team meetings to discuss team activities, issues and updates.
• Works closely with Regulatory Compliance & Education, Application Service Managers & other technology teams to contribute to the testing effort for application, integration, and interface testing.
• Develops and executes test plans and performs other software quality assurance tasks.
• Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties as assigned

Qualifications:

• Bachelor's Degree required
• 5+ years of healthcare information technology experience, software engineering, software quality assurance, or equivalent related experience
• Fundamental programming skills required, experience with PHP, RoR, or mySQL a plus
• A combination of education and experience may be substituted for requirements

Skills/Abilities/Competencies:

• Experience in the development, support or operation of software applications in a healthcare setting
• Previous experience performing application testing
• Experience with test case management and defect tracking
• Experience with validation of applications used in an FDA-regulated environment highly desired
• Experience with automation testing, Cypress testing framework, and Gherkin syntax highly desired
• Knowledge of Microsoft ADO
• Excellent oral and written communication skills
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff
• Demonstrated analytic and problem-solving skills
• Ability to learn quickly
• Knowledge of Microsoft Office 365 and other popular office productivity solutions

Fiscal Responsibility:

• Demonstrates fiscal responsibility by effectively using Mass General Brigham resources

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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