Application Support Intern - Atlanta, GA
Oldcastle

Job Info

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Job ID: 505463

Non-Exempt

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.

Job Summary

Are you ready to kick-start your IT career? Join us as an Application Support Intern and be at the forefront of technology in a dynamic environment! As part of our Business Solutions team, you'll provide hands-on support for business systems and applications, troubleshoot real-world challenges, and contribute to the success of our SAP implementation. This internship offers a unique opportunity to work closely with IT professionals, tackle help desk tickets, and gain valuable experience with ERP systems like SAP and NetSuite.

This position is expected to start remote or Oldcastle headquarters in Atlanta, Ga around May 2025 and continue through the entire summer term (i.e. through August 2025). We ask for a minimum of 12 weeks, full-time, for most internships.

Job Responsibilities

• Provide Frontline Support: Assist end-users by addressing help desk tickets and resolving application issues with a customer-focused mindset.
  
• Document and Analyze: Keep detailed records of issues, changes, and resolutions while helping to document processes for future use.
  
• Collaborate Across Teams: Work alongside the service desk, IT teams, and business units to improve application performance and usage.
  
• Explore ERP Systems: Gain hands-on experience with SAP, NetSuite, and other enterprise platforms during our SAP implementation journey.
  
• Troubleshoot and Improve: Investigate system errors, analyze logs, and suggest enhancements to optimize functionality.
  
• Learn and Grow: Shadow experienced analysts, participate in system updates, and build technical and problem-solving skills.
  

Job Requirements

• Sophomore, Junior, or Senior currently pursuing a degree in Software Engineering, Computer Science, Information Technology, or a related field
  
• Technical Aptitude: Familiarity with IT support processes (e.g., Incident Management, Change Management) and an eagerness to learn ERP systems like SAP.
  
• Problem-Solving Skills: Ability to analyze issues, identify solutions, and work with teams to implement fixes.
  
• Customer Service Excellence: Strong communication and interpersonal skills to support colleagues across the business.
  
• Tools You'll Use: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and basic knowledge of SQL and relational databases is a plus.
  

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Date: Jan 9, 2025

Nearest Major Market: Atlanta
Job Segment: Technical Support, Help Desk, Information Technology, Computer Science, Change Management, Technology, Management

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