Analytical Services Manager
Eurofins Food Chemistry US, Inc.

Job Info

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Analytical Services Manager

Position is full time, Monday-Friday, 8AM-5PM, with extra hours as needed

Candidates currently living within a commutable distance of Madison, WI are encouraged to apply

Responsibilities include, but are not limited to, the following:

• Manage all aspects of quote, proposal and RFI development for assigned opportunities; adhering to agreed-upon business unit-specific and enterprise-wide proposal and pricing processes
• Responsible for managing business opportunities of medium to high complexity autonomously
• Works with Business Leaders, Finance, Business Development Directors and others to compile proposal response
• Reviews proposal requests to ensure full understanding of client requirements
• Partners with internal stakeholders to develop creative solutions for inquiries from assigned clients
• Ensures timely delivery of assigned proposals to clients
• Uses all internal sales tools to create and track business opportunities (e.g. Sales Force.com, CRM)
• Responsible for client-facing and senior management-facing activities surrounding assigned opportunities
• Identifies and resolves issues around client inquiry requirements and Eurofins capabilities
• Maintains appropriate knowledge of technical and regulatory environments pertaining to role
• Responsible for executing or facilitating internal and external opportunity management negotiations (i.e. pricing, process, resources, etc.)
• Anticipates, detects, promotes quality and process improvement needs in the maintenance and continued development of key client relationships
• Promotes internal expertise through training and guidance to less experienced staff on interpretation of a RFP/quote/protocol
• Performs quality control activities on client deliverables for peers and less experienced staff
• Coordinates internal resources to resolve client service issues

• May assist with management activities for assigned select large clients or complex accounts (e.g. regular KPI report outs to clients)

• Engages with industry trade groups (e.g. AOAC,USP,IFT, IAFP) as a participant, with focus on continued technical and leadership development and positive representation of the company

The ideal candidate would possess:

• Demonstrated ability to plan, multi-task and prioritize
• Demonstrated teamwork, communication (written and verbal), and organizational skills
• Proven ability to work independently
• Knowledge of other software applications (i.e. SFDC) preferred
• Ability to work to deadlines
• Strong analytical problem solving skills
• Ability to communicate appropriately and effectively with clients and Eurofins senior management
• Positive attitude and sense of urgency
• Possesses a general knowledge of and ability to work across Eurofins BU lines preferred

Basic minimum qualifications:

• Minimum of 6 years direct CRO/pharma or other business-related experience preferred
• Bachelor's degree in a scientific discipline (e.g. chemistry, microbiology)
• Certified Food Scientist (CFS)
• Additional Preferences: Postgraduate degree in a scientific discipline
• Experience working in the food or dietary supplement industry
• Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
• Demonstrated computer skills - requires excellent MS Office experience (specifically Excel, Word, Outlook)

Who we are:

Eurofins is the world leader in the food, bio/pharmaceutical product testing. It is also number one in the field of environmental laboratory services and one of the global market leaders in agroscience, genomics, discovery pharmacology, and central laboratory services. With over $2 billion in annual revenues and 25,000 employees across 250 sites in 39 countries, Eurofins is a leading international group of laboratories providing an unparalleled range of testing and support services to the pharmaceutical, biopharmaceutical, food, environmental, and consumer products industries and to governments.

What we offer:

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work! We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, vacation, personal days, and dental and vision options.

To learn more about Eurofins, please explore our website www.eurofinsus.com

Eurofins is a M/F, Diabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

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