Administrative Assistant - Paragon Healthcare
Elevance Health

Job Info

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Be Part of an Extraordinary Team

A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting.

Administrative Assistant - Paragon Healthcare

Location: 4709 West Parker Rd. Suite 500 Plano, TX 75093, Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

Shift: Days

Build the Possibilities. Make an Extraordinary Impact.

The Administrative Assistant - Paragon Healthcare is responsible for overseeing patient check-in, registration, and checkout.

How you will make an impact:

Primary duties may include, but are not limited to:

• Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.
• Listens and responds to patient and/or family members concerns.
• Responds to patient questions and complaints, routes issues to appropriate personnel.
• Analyzes daily administrative operations and utilization of resources.
• Assists in Medic user issues.
• Ensures proper cash controls are in place and policy and procedures are followed.

Minimum Requirements:

• Requires a HS diploma and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background.
• For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position.

Preferred Skills, Capabilities and Experiences:

• Bi-lingual (English/Spanish) preferred not required.
• 1+ Years of medical front office experience preferred.
• Prior authorization experience preferred.
• Inbound call experience preferred.
• Customer service experience in a medical or professional setting preferred.
• Ability to float to 6 infusion centers across Missouri and Colorado for coverage highly preferred.

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